Hampton Inn & Suites Vineland

The location was the best aspect since it was only about 2 miles from where I needed to be the following morning. The elevators were a bit further from the entrance that I am used to, but nothing to do about that. In both elevators, there were the signs for wet floors & the floors were dirty. My room was on the 5th floor and when I exited the elevator, there was a distinct, musty smell. The bathtub was super slippery. I needed to brace my feet against the sides of the tub to prevent from falling. Please place traction strips on the bottom of the tub. The water made a squealing noise for most of the shower. Not sure what the issue there was. I'm of average stature for a guy and the bathroom counter was too high for me, so I can only imagine how difficult would be for someone shorter th

I’ve stayed at the Hampton Inn in Vineland a few times now (including back in 2021), and I chose it again because it’s been consistently solid for me. The rooms are a bit dated — definitely more “mid” than modern — but everything works. The window AC unit ran strong, the room stayed quiet, and the beds were comfortable. There are some minor cosmetic issues around the window frames and wallpaper that look like past moisture wear, and the lighting fixtures feel a little old school. Also worth noting: no built-in USB ports, so bring a wall adapter. That said, none of that impacted my stay. It’s clean, functional, and dependable. Staff has always been friendly. There’s a small indoor gym and pool, which is a nice bonus. You’ve also got food options within walking distance — shout out to Harry’

The room we were given had a maintenance issue, so we took a photo of the issue and showed it to the person at the front desk. She immediately upgraded us to a suite just a few doors down the hall on the same floor and gave us a complimentary bottle of wine. We had no issues with the second room and were very pleased by the response we got when we brought the issue to the staff's attention. Based on the customer service and the second room we were given, we would definitely stay here again.

Positive: The staff at the front desk was very friendly. The hotel was very clean and the breakfast was delicious. Negative: No

I booked this hotel as A gold hiltons honors affiliate because it was along the way as I passed through. Explained to them on the phone the situation & told them even though I only needed the room for a few hours. I specifically told them when booking that id be checking in around 2:30 am due to traveling weather "a huge snow storm". They assured me that they would hold my room and I could check in as soon as I arrived. Upon arrival I was greeted by a very rude front desk worker "Vincent" who told me he had already done his audit and could no longer not only provide me with a room but also told me my points would not be refunded. This is beyond disappointing & absolutely ridiculous. If this was the case why would they allow me to book this. So to wrap this poor service report up I was cha