Hampton Inn & Suites Saginaw

Smooth/Profesional from Checking in to out. Staff approached with extended invite for comfort. Safe/Clean/Big comfy rooms. Quiet resting, everything properly working. The lobby is cozy with a hot beverage bar, Ice cold fresh water, the Grands would smell the freshly made Popcorn and get a bag. Art, along with other staffers appeared to go beyond duties (From offering my Grands channel options to cleaning up their spills and oopsies) I appreciated the hot beverage bar, hitting it up 5 or 6 times daily. It was always stocked with varios options. Breakfast was okay, I ate every morning choosing self made waffles (2 changing flavors) & Sausage. Safely located in walking distance to stores/restaurants. Gas stations/ other businesses near. Local residents have a huge incidental hold.

DO NOT EVER STAY @ Hampton Inn & Suites Saginaw, MI!!! Worst hotel ever. Worst customer service ever! Called Hilton guest services to complain! Had to call back 5 times with no resolution. They offered me a free night!! 🤣 Like I’ll ever stay there again. Stayed from a Friday-Sunday. NO HOT WATER!! Promised it would be fixed Saturday, it was not. They wanted to offer me $40 even though I had 3 rooms booked for family. ||Included are pics of our room:|-2 rooms had broken sinks|-broken toilet handle, toilet paper dispenser and disabled smoke alarm in 1 room!!!|Isn’t that against THE LAW! 🤔||Stay away from this hotel chain friends! They have to change their 100% satisfaction to a big fat ZERO ! ||#Hilton|#hiltonsucks|#hiltonhotel|#worsthotels|#theworst|#Hiltonhonors|#scam|#hamptoninnandsuites|

Positive: Everything. Negative: The water pressure when taking a shower, before checking out.

Room was clean, bed was comfy, hotel looked nice, and the room was well sized. The gym wasn’t bad. Dumbbells up to 75lbs, had a few kettle bells, and one cable machine. Didn’t try the breakfast.

The room is terrible. Shades don’t work, heater doesn’t work like it should, shower wall is broken, closet door was completely off the track and leaning against the wall, shower took 10 minutes to get hot, quality of the remodel is terrible. Wallpaper is already peeling off the walls.