Hampton Inn & Suites Raleigh/Crabtree Valley

I had an incredible experience at this hotel. The staff was exceptionally kind, especially Deria. She was an amazing person, and I would have given her a perfect 10 if I could. The room was also fantastic. I thoroughly enjoyed my stay here.

I think my stay was a general 3 out of 5. Personnel was super friendly and my suite was nice and clean however the heating was broken and were were in the low 50's so it was pretty cold (had to buy a heater but since the suite was super big, didn't make much of a difference). It seemed the thermostat had been tampered with (feels like it was done to show different temperatures and cap it at a lower value). And the cherry on top was that my tire air valve caps were stolen right outside in the hotel's parking lot. There is a sign that says they are not liable for theft or damage but one would assume that for the room's price, it'd be safer.

This place saved our butts!! We traveled from Florida for a family wedding, and originally had the weekend booked at their neighbor hotel La Quinta. And the La Quinta was in such horrible conditions, we immediately cancelled 5 seperate rooms after seeing the conditions of the place and ran here. The Hampton Inn is great!! Starting with the friendly staff that greeted us and were able to book us 5 rooms so our trip wasn't ruined! A wonderful lobby, that we actually spent many hours in sense we are a large party of about 11, and even had a few family members come see us. Very spacious and clean. They also serve a wonderful free breakfast with many options! My room on the 6th floor was very spacious and clean. I had everything I needed in the room for my stay and was very pleased. I would g

At our stay we thought breakfast was until 11 AM on the weekends but at this location it was until 10 AM. Silvana was the lady refilling breakfast items and was starting to close up and was very accommodating letting us get breakfast while she cleaned up being we had the time wrong. Her pleasantness made our stay that much more enjoyable.

Our room was great! We enjoyed the peace and quiet and slept comfortably. The staff members were very nice and friendly. I also appreciated the fact that your hotel provides a shuttle service. Carl is such a nice guy who is very patient. He drove me to the mall and a restaurant near the hotel, where I picked up my lunch. Excellent service 👏 Thank you very much!