Hampton Inn & Suites Oklahoma City-Bricktown

I had a disaster of a day from being attacked by a dog, delayed 3 hour to arriving only to find out our booking dates were wrong. we had booked a room for the night but when I pulled up the confirmation to check in the dates were in fact incorrect and for the following week. I explained the situation to the girl at the front desk and she politely informed me that I was not the only person this had happened to. Apparently there had been many guests with glitches thru booking.com, enough that she wasn't surprised or as shocked as I myself was. I told her that the booking clearly stated that it was non refundable for any reason and she eased my mind and reassured me that it could be canceled and refunded as the error was on the system end. She let me know that she couldn't do anything to g

Positive: The staff members. Each person associated with the hotel that I came in contact with, we're very friendly and always with a big smile. Breakfast was great Negative: NA

We visited OKC for the first time over a weekend and this looked like a nice place, so we booked it. We were planning to go to the Comets baseball game and wanted to get a room with a ballpark view, but all those rooms were booked, so I took what I could get on the other side and my daughter was pretty disappointed. A week before the reservation, I called and talked to Brittany, explained the situation, and asked if we could be put on a waitlist in case there was a cancellation. I expected to her to say that can’t be done or it’s just up to me to check the website daily and see if something opens up, but instead she said ‘let me see what I can do’ and 10 minutes later she was able to switch our room to a ballpark view with no change in cost! This was great customer service.||Since it i

I recently stayed at the Hampton Inn Bricktown in Oklahoma City and had a great experience! The staff were all super friendly and welcoming — check-in was fast and easy, and everyone I met was helpful and professional. My room was very clean and comfortable, and the entire property felt well taken care of. Breakfast was also excellent — hot, fresh, and tasty with plenty of options for everyone. I traveled with my two dogs — one is my diabetic detection service dog and the other is not trained for service — and both were treated with respect by the staff. It really meant a lot to feel welcomed as a guest traveling with dogs. The hotel is dog-friendly with a reasonable pet fee, which I truly appreciate. The only downside was the small grassy area in front of the hotel — unfortunately, som

Had a wonderful experience here. I have 3 kids and their pool was clean and very kid friendly, only going 4ft deep with a baby section that is super shallow with a neat little slide and floatation devices the kids can wear to keep them extra safe, plus pool toys and balls to play with. I loved the whole pool experience. The room was clean and perfectly ready for us with the play pen already set up, that I had requested ahead of time. The staff was very friendly and breakfast was perfect as well. I have nothing bad to say about this hotel! Highly recommended. There is even a parking garage right next to the hotel with security. I felt very safe going to and from my vehicle.