Hampton Inn & Suites Houston Medical Center NRG Park

The elevator here is extremely slow… like painfully slow. The room itself was decent, nothing fancy, just okay. The TV worked when it felt like it. Then eventually the elevator completely broke. I let Ronaldo from maintenance know, and he basically said “okay” and that it might get fixed today… or maybe tomorrow. At that point I told him that really wasn’t right because our room TVs weren’t working and now the elevator was down too. His coworker, the one in the polka dot blouse and blue jacket (Kadian), decided to chime in and said I could just check out then. Girl, bye. Since the elevator was out, we had to walk up five flights of stairs. Ronaldo later came to try and fix the TV but wasn’t able to. I asked him for his coworker’s name because I didn’t know it at the time, and he said he di

It is an older hotel and definitely needs to be updated and remodeled The hotel was clean but with this hotel being listed as accommodating to local medical facilities it should have a higher level of cleanliness Excpecially since a large majority of people staying are immunocompromised. For example the carpet is old and stained an definitely needs to be replaced. Paint is pealing in the shower ceilings The staff are great and very accommodating The breakfast was very good and fresh.

We booked hotel to be near MD Anderson cancer center for treatment. Hotel was supposed to have shuttle to medical center so we did not rent a car. They stopped shuttle halfway thru our stay. No explanation and no compensation. When we checked out on time we could not get a printed receipt. We would have noticed that we were charged an extra day that we did not book. Also to our surprise they charged us for parking when we DID NOT have a vehicle. There is no help from customer service at all. They kept insisting we booked another day. Obviously an error on their part . Also the hotel is near the stadium. The hotel parked their lot with cars from the football stadium. Not hotel guests. The guests that had paid for parking had no where to park. The staff told them to park in fire zones and

Hallways and rooms smell musty. In the room, the ceiling appears to be textured-concrete. That's not something I want to see. I feel like I'm in a parking garage or an institution. By reading other reviews they've had issues with vehicles inside the "locked" gates (which you pay extra for) getting broken into. Don't keep valuables in your vehicle just in case. While the room is clean, amenities are lacking. Mattress is decent. TV is old and not smart. Bathroom was probably remodeled and looks okay. Desk in the room is nice. Did not visit gym or pool area. Staff are nice and attentive. Breakfast was good and had a good bit of options. I hear the shuttle service is convenient, but won't be taking advantage. While this is not trying to advertise as a luxury hotel, it's not trying to overa

Property is old and not cared for, needs a complete renovation. Breakfast was good and the shuttle was very good.The room was not cleaned very well and the TV channels were not working for 2 days and when it did the channels were very limited.Won’t be staying there again