Hampton Inn & Suites Houston Heights I-10

I'll start with the good stuff. Staff is great. Internet is blazing and for a person who wor from the road internet is a must. If you need a place to work they have plenty of nooks and electric plugs to work. And I'm not sure how old the hotel is but it feel either newish or recently refurbished The negatives, the room AC wouldn't go below 72 and it felt warmer than that. When I tried to call down to the front desk my phone didn't work. But the weirdest part is that the hotel sits BEHIND a restaurant. There is no easy access to it. It's actually in a sweet location but with really terrible access to it.

Booked two rooms for me and my extended family while we were in Houston for Thanksgiving weekend. I checked in online and picked rooms on the 5th floor on the freeway side just in case the train was too loud (never heard the train and the freeway noise wasn't bad). ||When we arrived in the room, it was pretty warm, and when we tried to adjust the thermostat on the wall, nothing changed. We called the front desk, and she said some of the rooms thermostats are adjusted at the unit (not the wall, even though there might be a wall thermostat). Confusing! ||Beds were comfortable, showers were good. ||Breakfast on Saturday morning was perfectly adequate but it was busy. The staff was good at replenishing items. I liked that they had the good Chobani yogurt. ||Parking is behind a gate but I never

This hotel EXCEEDED my needs. Free self-parking, clean rooms, friendly front desk personnel, especially Ishmael. Great wifi. Coffee and tea all the time. Free hot breakfast consisting of a variety of breads/pastries, eggs, omelettes, potatoes, waffles with option to add syrup, sprinkles and chocolate chips; oatmeal with the option to add nuts and raisins; fruit salad or just grab and go oranges and bananas along with grab and go yogurt. Also, I was able to leave my car at hotel and take the bus to downtown, which passes right in front of hotel every 15 minutes (Bus 85)… for $1.25 you get 20-minute ride into downtown and I never felt unsafe. It saves me money from having to pay parking downtown. I hope to stay at this hotel again soon.

Hotel is close to I10, advantage/ disadvantage. Rooms are big and complete. Breakfast is ok.

I stayed here on February 2nd. This was a very nice hotel. Very quiet. A really quiet experience. The brother who works overnight, I believe his name is Jerrell... (apologies if I got it wrong) but man such a wonderful soul and a great person. His customer service was outstanding!!!! However, on this same day 2/2/26, the lady at the front desk who worked the shift before him, asked us to give her a minute because she was busy handling something. I get that she was alone but when there is a FULL LINE waiting at the desk and you SEE US, you should tell whoever those "event" people were, that you can get back to them later because you have guests waiting at the front. She made us wait almost 20 minutes. Tell those people to wait. Period. This happened around 7-8pm last night. I mean it was u