Hampton Inn & Suites Baton Rouge Downtown

I had a wonderful stay at the Hampton Inn in Downtown Baton Rouge, and what truly stood out was the kindness of every single person on staff. From the front desk to housekeeping to maintenance, everyone we encountered was warm, welcoming, and genuinely helpful. One moment that meant a lot to us happened at breakfast. They had run out of muffins and the breakfast host noticed my daughter looking for one. She immediately grabbed some from the back and brought a muffin directly to our table. It was such a small but thoughtful gesture, and it really made her morning. I also can’t say enough about the front desk team. After we checked out, we realized we had accidentally left my daughter’s laptop and iPad in the room. We were understandably stressed, but the staff quickly located both items

My first-ever review on Trip Advisor goes to Hampton Inn Downtown! Their team went above and beyond to accommodate our 25-person group. Most had never been to Louisiana before and continue to name the kindness of the team at the Hampton as a highlight of their stay. Truly, I wish I had another conference to book to spend time with their team. Their meeting spaces and use of their lobby area exceeded ou expectations. Thank you, Hampton staff!

We were in Baton Rouge for the Louisiana Marathon. The location of this hotel was perfect. The hotel was cleaned and very nice. The only issue I had was that the ice machines in the floors didn't work. Breakfast was very good. The whole staff was very good. But specially the breakfast attendant Willamena . She was friendly,very helpful with the kids. She kept the place very clean and restocked with food. She made breakfast for 2 days a pleasant experience and almost stress free.

Positive: The majority of the staff was extremely helpful and accommodating. the front desk, and in house cleaning and the staff in the breakfast area were phenomenal. Negative: We had a problem with my staff member that entered our room twice without knocking. Instead of apologizing when my husband confronted her after the second time she did it, she tried to cover it up by saying the door was cracked.

I arrived at Hampton Inn & Suites Baton Rouge Downtown around 6:30 PM, and unfortunately Hilton’s entire system was down. That meant no front desk check-in and no digital check-in through the app. However, Shayla and Ava at the front desk were absolutely amazing. They stayed calm, professional, and patient even while dealing with understandably upset guests. They did everything they could to help, and when it looked like the system might not come back up, they even started a manual check-in process to make sure everyone could get into a room instead of waiting indefinitely. Thankfully, the system came back up shortly after they began that process, and I was able to check in after about an hour and a half. They were also proactive about checking availability at a sister hotel just in case