Hampton Inn & Suites Atlanta Airport West/Camp Creek Pkwy

Evening staff was helpful but clearly there is communication issues between housekeeping and front of the house as well as maintenance in front of the house. First room I was given housekeeping had not turned second room. I was given maintenance replaced the batteries in the door, but the door still wouldn’t open third room I was given was OK..

After staying for more than one night, I had the worst back, neck and hip pain from those uncomfortable box spring mattresses.The pillows were like plastic and deflated within seconds of lying on them. The room smelled musty and sour so I kept spraying Lysol and perfume to make it more enjoyable. The phone didn’t work in the room so we had to walk down to ask for towels and toiletries. BUT!!!! When I opened the refrigerator to grab a bottle of water…..A LIVE ROACH was inside! Luckily I had no food inside, but I had previously placed my leftover takeout inside sealed in a bag. I was so uncomfortable that I could barely sleep worrying about roaches crawling on me or getting inside my bags. Never again. This hotel is definitely less than a 3 star, with people living long term and hanging in h

Positive: Location Negative: The sink is out in the open area, where the bed is. It would be better if it was enclose where the toilet is. No privacy with the sink in the open where there were other people in the room.

Great location and very friendly desk staff and breakfast staff. I had a king suite and the room was spacious, very clean and the bed was VERY comfortable. Breakfast was opened a few moments early and delicious. Omelets, potatos, sausage and lots of cereal and oatmeal. I will note that you can hear the planes take off, but it wasnt so loud it kept me up. I will stay here again when I come back to buy another vehicle.

Front desk staff was RUDE and acted like she didn't want to assist with check in. Will definitely use the app to avoid the front desk as much as possible from now on. Heavy set lighter skinned black lady with the afro parted down the middle. She was at the desk during check in and again around 730 the following morning when we came down for breakfast.