Hampton Inn San Antonio-Downtown (River Walk)

I booked a room at the hotel for three days, and I was supposed to check out on Friday before 11. However, I ended up leaving a day early because the hotel was, frankly, boring, and the bathroom was bad. The room itself was okay and clean, and the staff were very polite and respectful, but they need to work on these issues more. The room’s bathroom didn’t have an exhaust fan, which is bad. The TV wasn’t smart, and overall, the hotel was very dull, which is why we decided to leave a day earlier than planned. As for breakfast, it was really disgusting. They had written that there would be eggs and cheese, but they didn’t mention there was ham included. They need to be more specific about that because it’s not acceptable just to say “eggs and cheese.” Finally, the pillows were extremely un

My fiancé and I stayed here for one night while visiting San Antonio. Unfortunately I cannot speak for the couple checking in behind us, but they were told that their room was not ready yet and would need 30 minutes still. The person at the front desk offered them a better room but for the cost of the room originally. Why wouldn’t you just upgrade them for free when clearly it was your inconvenience. This was also at 10pm at night, why is your housekeeping still cleaning rooms? We got put in a room next to where housekeeping was cleaning and they were banging all over the walls and we couldn’t fall asleep. The breakfast was cold at 7:30am and I had to warm it up in our room. The eggs were made with too much liquid and tasted like water. The room itself was pretty clean when we got it, but

Lynn was positive and happy every morning! The room was clean and cold! Our stay was pleasant and we had a great time! The hot breakfast was delicious. The best thing about it was the malted vanilla waffles. Do not get rid of them. There were also specialty pumpkin waffles for the season. What a treat.

Not bad for the price.  Breakfast was good.  The room was not cleaned at all during my entire stay, so that was not admirable.  However, for the price, I would stay their again. It was a comfortable room.

Here’s a clean but **strong** 1-star review you can post. I kept it factual, firm, and very clear about why you’re upset 👇🏽 --- ⭐️ **1 Star** Extremely disappointed with Hampton Inn San Antonio Downtown. I canceled my reservation **well before the 48-hour notice period** and received **verbal confirmation from the concierge** that the cancellation was handled. Despite this, I was later told the hotel **would not waive the fee**. This is unacceptable and feels incredibly misleading. If a guest follows the policy and confirms cancellation with staff, that should be honored — not ignored later. On top of that, the hotel charges **$32 per hour** for parking, which is already excessive. Between the poor communication, lack of accountability, and unreasonable fees, I will **never book here