Hampton Inn Raleigh/Cary

I stayed at the Hampton Inn by Hilton this past weekend, and I want to start by highlighting the one bright spot Zora at the front desk. She was absolutely wonderful attentive to every detail, cheerful, and incredibly sweet. Honestly, I’d hire her myself if I could. Hilton is lucky to have her.||That said, the hotel itself was a major disappointment. It was dirty, the elevators were out of order, and the whole place felt more like a rundown motel than a Hilton branded property. While I was notified ahead of time about the elevator issue, it doesn’t excuse the overall poor condition of the hotel.||Whoever is managing this property clearly isn’t maintaining Hilton’s standards. It’s a shame, because with better leadership and care, this could be a decent place to stay.

This hotel is conveniently located next to Wake Med hospital where our baby spent 4 days in the nicu. We boarded 2 out of those 4 nights in the hospital and 2 nights at this hotel. The receptionist who checked us in was VERY kind hearted and helped us get a room asap. She was so understanding and caring about our situation. All the staff we encountered there were caring and treated us very well during our stay. They asked us for updates on our baby daily. We appreciated everyone of them. The staff there ALL deserve an updated hotel and recognition for their professionalism and hospitality. They are truly doing the best they can with what they have and treat people with care. The lady who made the complimentary breakfast also deserves to be recognized! She made delicious food and kept the a

Stayed there a couple times recently for work. Wonderful Professional staff. A Nice fully stocked hot breakfast. Rooms were pretty much sound proof did not hear outside noise. Definitely will want to stay there again.

I had a great stay and I want to give credit where it’s due. The front desk team was consistently kind and helpful, housekeeping kept the room immaculate, and AGM Kionna was outstanding. You can tell this property is well run. I’d stay here again without hesitation. Plus, the location is super convenient with a lot of food options nearby.

The room and shower were comfortable and clean. The shower seat was helpful for use near the sink counter as well as in the shower. Breakfast offered a wide variety of hot and cold food and drink. The location was near the mall with many restaurant choices for dinner. The elevator was not working, but we were on the first floor.