DoubleTree by Hilton Hotel Raleigh - Cary

From the minute I walked into the hotel my experience was AMAZING!!! Nakesha , was wonderful, her greeting was unmatched with comfort!! The warm fresh cookies to the welcoming smile was enough for me to stay! My room was very clean and nice! All staff at dinner Monte was very polite and kind ,breakfast Taylor, Cecilia, and the chef ,( please forgive me I didn’t get your name) , thank you for the grits, was GREAT and did the job of serving as professionals! Thank you so much for making our stay the Ultimate experience for our 18 anniversary!!! Nicole 😁

I was there on business and stayed one night. Hotel is nice. Staff is friendly. However, the water pressure in the sink was a tiny trickle and neither the sink nor shower had hot water. And there were cleanliness issues. Nothing major but enough to notice. Room 406. I reported the issues, and probably won't stay there again.

Positive: Very clean and friendly staff Negative: Light from parking lot shine thru top of shade on window.

Can I give a 10star rating on service? Cannot say enough about the service throughout the hotel. From checkin, to the bar service, breakfast service, and housekeeping we were greeted by name and the staff worked hard to ensure we had a wonderful stay. The hotel was clean, food and drink were good and location was convenient but the service from Monty, Drew, Shelly and the GM (even working with an arm in a sling) was phenomenal! My dad got to the hotel feeling under the weather and left feeling much more healthy thanks to the team at Doubletree.

We have been traveling for a month now and been juggling on IHG, Hilton and Marriott hotel chains. This Hilton location is pretty well maintained. We love the homey feel when we checked in few days before Christmas. And also they never forget to give you warm cookies for Hilton honors member which our kids always appreciate. Hallways always smell good and the rooms are clean. I also used their laundry rooms which ja not crowded at all.