Hampton Inn Oklahoma City Northeast

Positive: Beds were just the right height, and comfortable. Refrigerator worked well. Everything was clean and well maintained. Negative: Side and rear entrances were not accessible from the outside via room keys, making it necessary to walk around the building to the front entrance if you had to park out back or on the sides. Breakfast offering could have been better.

We stayed one night in the hotel and it will very likely be our last. The staff were pleasant BUT our room reeked of urine. If my babies hadn't already fallen asleep as we were carrying them in, I would have requested a different room. The shower looked stained and we decided not to shower while we were there. I told the staff of the smell and they offered a discount, which turned out to be a sad $10. The breakfast was alright, nothing special. If you have low standards, this is your place. Edit to add. I contacted their customer support as suggested. It takes you to the same people already giving the lackluster care.

Everything was fine. Seemed clean but looked well worn, dingy. Everything worked though. Beds were very good. Coffee was weak , poor quality, light roast. In the room, packets were dark roast but maker was dusty, no thanks. They lost a star on coffee quality. Skipped their breakfast as we needed McD for coffee anyway.

Desk clerk did not ask for my ID at check in. He spent a lot of time with the guests in front of me, including repeating their room number aloud for whole lobby to hear. When we got to our room, the vacuum was sitting in the hall in front of our door. The room was 'clean', but missing a set of towels and soap. I went to front desk to ask for restock, and back door was propped open with a small rock. I kicked the rock out and secured the exit door. Upon telling the front desk, he said it was just a guest doing that but not to worry because there's security that drives around. (can't confirm or deny because I didn't see any) When I returned to my room, the digital key didn't work. Another trip to the front desk, and his response was, "That's why I gave you a key card" I had to ask for

The common areas of the hotel were nice and breakfast was good. Hotel staff were kind and helpful. However, our room was dirty. For example, we had to clean yucky sticky stuff off the bath counter and bedroom side tables. There was something brown smeared on the bed covers. The upholstered chair had a white, flaky substance on the back of the chair. These are just samples of inexcusable housekeeping gaffs. We will not stay at this hotel again.