Hampton Inn Mt. Pleasant

Booked a last-minute stay at this hotel. Wish that I had read the Google reviews before. Common areas of the hotel were clean and well maintained, but the room was a whole other story. My room had peeling wallpaper and paint, and the bathroom was dirty and in desperate need of an update. Neither my husband nor I felt comfortable taking a shower since it was so dirty. Thankfully it was only one night. We reached out to Hilton twice before getting a response stating that they would credit us with a few Hilton points for our trouble. No apology or explanation for the condition of the room. Believe the reviews!

We stayed at this motel October 16. I chose Hampton Inn because they are normally known to be clean. We entered our room and my husband sat on the bed and noticed a tin can of nicotine pouches under the bedding. He immediately took it downstairs and they moved us to another room. The person on duty was kind and apologetic and did cut our bill in half. The next room had a stale musty odor, the sheets on the bed were so thin and yellow and turned inside out making me wonder if they had been turned over instead of being washed. The first towel I used had a big hole in the middle and what looked like black and gray paint stains. The other towels were old and grayish looking. The carpet is extremely dirty, our socks were brown after walking on them. The air conditioning unit vents had so much d

Positive: The front desk clerk let me secure a handicap room for my sister who was checking in a day later Negative: Handicap room had a bathtub and not a walk in shower which I find odd

I came for a one night stay due to a concert at Soaring Eagle Casino. Upon checking into my room I noticed the tub was dirty. After getting myself and my grandmother together for the concert, we went down and asked the woman if the room could be cleaned. She stated the stain were permanent due to hard water. I asked if she could obtain cleaning supplies as I’d like to be sure it’s clean upon my return. Sue assured me she’d look into it. Once return, the woman wasn’t anywhere to be found, so I decided to just wait until the morning. The towel and sheets were dingy, there was a stain on one of my pillow cases but I didn’t put much of a fuss since it was one night. The next morning I went down and spoke with a person who said his name was Matt, he also stated the stain were permanent due to h

I had a great one-night stay. Check-in through the app was quick and convenient. The room was very clean and while not the newest of amenities, had everything I needed and was functional, save one outlet near the bed, which was a bit inopportune as I wanted to charge my phone and doom-scroll at the same time but c'est la vie...maybe I should list that as a plus. Pillows were surprisingly comfortable. I also liked the wall art. Overall, a smooth and pleasant experience!