Hampton Inn Memphis-Walnut Grove/Baptist Hospital East

I will try to gracefully say, the only reason I have not rated this establishment a 0 stars is because there is no option to leave the items blank. My husband and I were given a turn around anniversary trip to Memphis by my parents, and upon arriving I had read the hotel reviews. Every review was true. When I walked into the hotel, the smell was not pleasant. Upon getting on the elevator, the floor was absolutely filthy, and at some point, I made it to my floor. True travelers can tell the difference between a can of febreeze being poured into the hallway to cover a smell, and a hotel that just has a 'clean' scent. I went into my hotel room and at first, I felt that one night might not be bad. I went into the bathroom and before I could sit down, I saw a bunch of mold with dead bugs in the

Desk clerk couldn't give us any recommendations for dinner. Room was FREEZING when we went in. Hallways and room smelled like old foot odor. Elevator room buttons out of order. The property feels dirty and I didn't want to take my shoes off in our room. TV didn't work. Will give credit to the employee who tried four remotes before deciding the issue was with the TV but couldn't do anything to replace it as he told us no management was on site on a Saturday. Said he would leave a note with manager to call us to possibly issue a room discount. I hate to leave a bad review but in six days we've not received a call. We were sent an email asking if we'd like to speak to someone and we said "yes" but it's been crickets chirping. Very disappointing as Hampton Inn is our first choice to s

Not used to hotels with no refrigerator or microwave in room. However, there was a microwave in the lobby. Killed 4 small spiders in my room, probably from construction being done,on floor 2, stirring them up. Called down to front desk 4 times, no answer. Had to walk down to ask my question. Bed was comfortable. Shower leaked all over floor, even with doors completely shut. The room next door,had a toilet plunger sitting in front of door, open to the carpet. No trashcan in room, I feel sorry for housekeeping. This is a $50-60 a night hotel, not a $130.00 a night hotel. I can't believe Hilton actually owns this hotel.

The only reason I didn’t give this one star is because the bed and pillows were comfortable, so I slept well. The temperature was freezing even set up to 80 degrees, so we had to sleep with the air off. I could not connect to the internet, but when I tried to call the front desk, the phone didn’t work, and I eventually discovered that there was no cord to plug it into the wall. The electrical outlet on one side of the bed did not work, but fortunately I had an extension cord so that my husband could plug in his CPAP machine. The toilet leaked, so we had to put down towels on the bathroom floor to prevent possible slips and falls. There was also a very wet spot on the carpet that looked like someone had spilled coffee or a coke. I might have requested to be moved to another room, but we wer

Positive: Close to 240 Negative: Check in clerk was not friendly. They charged $100 for incidentals that I have yet to receive back. The whole hotel is desperately in need of a remodeling. Hampton Inn is supposed to be a good brand that provides good service but this place fell short.