Hampton Inn Hadley-Amherst Area

We booked the highest priced room and received the lowest priced room. The excuse was: “our policy is that we don’t guarantee the room booked for 3rd party Party bookings. We don’t give refunds, talk to your booking agent.” So much for prepaid no recourse bookings. Hilton was no help in making this right on the spot. We will see when there’s time to contest the bait & switch. Trip.com was good about offering a partial refund of the difference in cost. However, they want your bank account information to send the refund. I don’t know about you, but I am not willing to send complete banking information to someone in Singapore. So I agreed to trip coins. A sour note to an otherwise great family visit. A view from the window

Terrible experience at this location. I understand that this is a pet friendly location but the people in the room next to us thought it was a good idea to go out and leave their dog barking all night. We called several times to complain about it but the young lady couldn't be bothered and never offered to move us. Hard to believe as the parking lot was very empty so Im assuming they weren't full. Finally at 130am we heard their door slam from coming back from wherever they were and the dog stopped barking. If that wasn't bad enough the climate unit in our room would make an awful loud sound every time it turned on. It sounded like someone was drumming on the outside of the unit for a minute every time it turned on. It was a cold night so anyone can imagine how many times we had to listen

Decent hotel but don’t cancel too late. We were going to stay here for a second time, but had to cancel.I injured my knee while staying in the catskills the night before. So we went home. Apparently after their deadline to cancel. So were out $375.00 when we did not use the room. No worries there are plenty of other hotels in the area. Just my opinion, but their decision to charge us anyway is very short sighted. We have stayed in hundreds of hotels in our nearly 40 years of marriage and never had this happen to us before.

Clean quiet hotel with friendly helpful staff. Typical Hampton Inn breakfast. Lower rating is for price and dated hotel rooms. Priced as a premium Hampton Inn property is desperately in need of a refresh. I stay at this brand regularly and haven’t seen this old tired set up in years.

A dump. A clean dump but a dump never-the-less. Front desk encounter when our key cards stopped working: Us: "Will these replacement key cards get us intoa our room?" Front Desk: "I can't guarantee that they will." Lever on toilet was so stiff it required two hands to perate. Shower valve handle appears to have be turned to the off position with a torque wrench. Each area (lobby, elevator, hallway, room) has its own,disgusting, musty odor