Hampton Inn Columbus-West

I had a great stay at this hotel. Everything was clean, comfortable, and well organized. The check-in process was smooth, and Maya at the front desk was amazing — very kind, professional, and welcoming. She made me feel comfortable right away and explained everything clearly. Customer service like this makes a big difference. I would definitely stay here again and recommend this hotel to others.

The staff were friendly and helpful, but the hotel is definitely dated. The biggest reason I docked points was because I walked into my room and it smelled damp. The filter needed changed (drove my allergies and asthma crazy) and there was mold/mildew in the bathroom. If you have allergies/asthma, I’d suggest staying elsewhere so you don’t wake up feeling horrible. It was clean (minus the mold/mildew which seemed more like a dampness than cleanliness issue), cheap, and conveniently located, though. I think if they just update the rooms and address the dampness, it’d be a great place to stop on road trips. With allergies, though, I won’t be staying here again.

We stayed at this hotel on January 10–11, 2026 and experienced a bed bug infestation that the hotel has still failed to take responsibility for. We woke up just after midnight in room 215 with multiple bites on our arms, chest, neck, ears, and face. After discovering the bites, we contacted the front desk and were told that management was not on duty until 9:00 a.m. and that the only option available at that time was to move us to another room. We were moved to room 230, and within minutes of placing our bags on the bench, we saw a live bed bug crawling on our luggage. We also observed brown spotting on the sheets, which is a common sign of bed bug activity, indicating that this room was also affected. The following morning, after 9:00 a.m., I contacted the hotel and was told management

Stayed for a quick weekend getaway. Rooms are as expected; same goes for the bathroom. Building is a little dated, but still gets the job done. If you like a cold hotel room, the AC only goes down to 66F. Breakfast was basic - waffles, egg, meat, potatoes, cereal - but delicious. Would stay again.

petty on my part, but I would not stay here again. I travel a lot for work...like 80+ nights/year just at Hilton properties. We checked in here on Friday (10/31) for a soccer tournament and Maya was our super friendly attendant (heavy sarcasm). I asked for 3 room keys, and Maya very bluntly told me "you get two keys" and slid them out to me. Rooms were clean if you're used to a Holiday Inn Express. Apparently there was also a cross country meet this weekend and kids were running up and down the halls, beating on doors at 3am. Most of our team stayed at the Courtyard Marriott and from the pictures I saw, it looked amazing. I hate Marriott, but Maya may have convinced me to give them another shot.