Hampton Inn Auburn

I had a very concerning experience at this hotel that I feel other guests should be aware of. During my stay, my father went to the front desk because the room key would not work. Instead of verifying his identity, reservation details, or even confirming the correct room number, the staff gave him a key to a completely different room that was occupied by another guest. This is a major security and privacy breach. My father unknowingly walked into someone else’s room. At no point did the staff ask for ID, my name, or any reservation information before issuing a new key. When I reported the issue to management, they did not ask for my name or room number and did not seem to take it seriously. Guest safety and privacy should be the top priority at any hotel, and this situation made me feel

The last time I stayed here it was not a good visit but I am happy to say it has improved. The breakfast was much better and the area was kept clean. Check in was ok but staff interaction with guests still needs improvement. Location is ok - just across I-85 but near many restaurants, WalMart and many businesses. Short drive to campus. Lighting in back and side parking areas needs improvement.

Positive: This hotel was clean, updated and attractive. The breakfast bar was good and the staff were very professional, welcoming, and helpful. Negative: ""

Very cozy and comfortable. Has a good breakfast all n all it was a good stay !

Excellent simple stay. We are traveling with a service dog and they didn’t give us any issues with that. Housekeeping is very warm and kind. Nice greenery and landscaping that is clean and well maintained. Room is normal and clean.