GrandStay Residential Suites Hotel Faribault

Very nice place to stay if in the Shattuck area, not much else here here. quality of the rooms and pool are very good for the price. Doors slam close though, and staffing wasn't very warming and I thought they were normal guests due to wearing normal attire. They weren't identified as staff. Cleaning service was very warming and has great appreciation to help and assist.

Our first room had dirty sheets so the hotel gave us a different room. In our second room we found dirty underwear in the bed. It’s pretty clear that the housekeeping staff did not change the sheets in the two rooms. My husband brought this to the front desk staff who said this should not happen, but sometimes things get missed.

Positive: "" Negative: Arrived 30 before check in time, was advised room would be ready 30 min later at 3:00, returned at 3:00, was told room still not ready, returned in the evening and checked in, bed was soooo hard, only slightly more comfortable than the floor!

Room was fine but dated. Huge stain in our carpet. Had a kitchenette but no silverware. Cleanliness was a 3 out of 5. Food service was a huge disappointment. Almost everything was out by 8am and young man at front desk just shrugged his shoulders and didn’t seem to care. Coffee was out, all hot foods were out, there was cereal but no milk, even silverware was out. Many disappointed guests.

When asking if there was a child for extra bed we assumed that meant there would be a cot for our child as we were there for his 8th birthday but when we arrived we came to find out they only had pack n plays. The pool temperature was rather cold and the beds are solid as a rock