Grand Sierra Resort and Casino

Me and my fiance just moved up to Reno 6 months ago and have been coming to the GSR regularly. We finally had the chance to try two different restaurants and they were both extremely delicious with quick and exceptional service. Tonight we decided to try the Grand Cafe and I was completely blown away. Not only did they have a full bar, but the prices were extremely reasonable and the food came out quickly. Our server Alex was amazing and took great care of us. She was super attentive and had amazing hospitality. The pot sticker appetizer was perfectly crunchy and came with a yummy chili sauce I couldn't get enough of. I struggled to pick what I wanted to eat but I ended up picking the chicken pot pie and I'm glad I did. I was worried it was gonna be small and not filling enough but when A

This has been my third time visiting GSR and I believe I can make an accurate review of my times there. I went recently for the Super Bowl Diamond Pavilion VIP viewing party, and enjoyed some casual gaming at their establishment. The three words I would use to describe my experience are, Personable, Attentive, and Welcoming. At the event, food/drinks were catered with efficiency, attention to detail, and also delicious. Also it was just generally clean and well presented. While on the gaming floor, we were consistently welcomed by the wonderful servers, who not only remembered my name and drink order from my last visits, but were nothing short of welcoming and attentive to our needs. The servers I would like to mention are, Both Jenny’s(Day and Swing), Z, Sandra, Rocky, and Janell. I’d als

I absolutely LOVED how I was treated at the grand cafe by my awesome waitress Irma. Not only did she see a black woman and think "wow, must be hard raising kids by yourself as a single mom" (not only think, but say, ladies and gentlemen!). But, she ALSO assumed I couldn't afford my meal and told me to make sure to check the prices before I order!! How lovely, right? Is this how you treat your guests? ||Sat down and the woman took forever to come over. Didn't even ask us for drinks until the second time around. Quick and rude. Mind you. There weren't many people around. It wasn't busy. Im not sure if she didn't care about me because you know, she assumed I was poor and probably wouldn't tip her or what it was but she was incredibly rude. Assumed I was a single mother (I'm happily married. T

Positive: Staff was nice, and they offered a lot of entertainment, and food options. Negative: The hallways and rooms had stained and dirty carpets, towels and sheets looked blood stained. No hand sanitizer on floor dispensers and a lack of handicap parking in premises.

I had an incredible experience in the High Limit Room, and bartender An An absolutely made the night. From the moment I sat down, she was attentive, professional, and genuinely welcoming. She has that perfect balance of efficiency and personality — always on top of drinks without ever making you feel rushed. An An makes some of the best cocktails I’ve had on the floor — perfectly balanced, smooth, and consistent every time. Even in a busy high-limit environment, she stays calm, friendly, and sharp. She remembered my drink preference and checked in at just the right times. The High Limit Room itself felt exclusive, comfortable, and well-run, but An An’s service is what really elevated the experience. If you’re playing high limit and want top-tier service, ask for An An. She’s a true profe