Grace Manor

I am writing this review on Grace Manor so others do not have to go through the same experience our family endured. We chose this cabin primarily for the indoor pool, as we were traveling with three toddlers (ages 1, 2, and 3) for a full week-long stay. We were in town for the Smoky Mountain Gift Show, which doubled as our one family vacation of the year with 13 family members. To say we were disappointed is a major understatement. The safety concerns alone warranted immediate attention, yet nothing was addressed despite our calls. The indoor pool temperature was only 70 degrees, making it completely unusable. Four members of our family are certified pool operators, so our concerns are based on factual knowledge. We later discovered the maintenance closet was unlocked, allowing us to see (

Grace Manor was a wonderful place to stay for me and my large party, it had everything that was advertised, there's the rooms which are meticulously made up the bathrooms which are cleaned and even have a seal to show they haven't been used, the pool the hot tub all of it's there. However there were a few amenities missing that did make the stay a little harder than it would have been without these issues, such as a non-functional drying machine making it much more difficult to enjoy the hot tub and the pool. Or the oven which seemed possibly underpowered as it was unable to heat to 350 in less than 30 minutes. Ants were an issue tho of course it's hard to counter in an unlived in residence. The arcade machine was clearly broken and instead of being fixed a second less robust arcade machi

This cabin was probably once very nice, but neglect has led it to be a very poor place to stay. What is advertised is not what you get. Here is a list of several things that were wrong. Leaking roof in the upstairs bedroom. Soaked the bed Non functional A/C in the upstairs bedroom. It never got below 77, got as high as 85. To their credit, it was finally repaired the 4th day into our stay Non functional dryer. The owner refused to repair it. According to other reviews, it has been like this for a few months Non functional power outlets in the upstairs bathroom. This was not rectified Chirping fire alarms in the basement bedrooms. This was never rectified. I bought my own batteries for replacement so our family could get some sleep Broken arcade machines Missing most of the deck furniture,

This was horrible my bed had purple throw up and pee stains and bed bugs in the bedroom basement my kids started complaining that the bed was too small so I said ok I’ll put a different mattress and we found throw up and pee, stains and bed bugs this house was never clean. The pool was so small every bed bugs upstairs floor going to break there was so much roaches me and my best friend saw some rodents in the roof and there was a bugs in the ice, NOT RECOMMEND AT ALL

Beautiful home on natural site. Some minor hiccups, such as a cloudy pool and burned out light bulbs. Manager was very responsive to concerns. This is convenient to Gatlinburg and the national park.