Four Points by Sheraton Houston Intercontinental Airport

Positive: "" Negative: Could hear the wind down the hallway all night. There was also apparent confusion with my reservation (had under incorrect name).

Facilities are good, decent place for a quick overnight near the airport. Staff had trouble locating extra pillows (took 3 calls and a visit to the front desk to finally get them.) Staff running the restaurant/bar seemed brand new. Food was fine, definitely not worth the price.

This place is not great. The location kinda sucks, like you arent going to walk anywhere for food, so you are limited to whats on site, delivery, or driving. But i knew that going in. On site is not great. The restauraut isn't open in the middle of the day, so if you check in before 5pm you are SOL. I paid in advance for breakfast, so i hoped that might be something respectable. It was garbage. A jimmy dean breakfast sammich would be an improvement. Just watery fake eggs, undercooked potatoes and like the saddest continental spread you have ever seen. So its nice to know they wasted my money before I even got on site. If someone reaches out to me to refund that breakfast I will edit this review accordingly. On the plus side, they must have anticipated my hunger, so they made sure to leave

This experience was quite disappointing. The staff was unprofessional and unhelpful. Upon arrival, we were unable to check into the hotel. The young lady at the front desk did not meet our needs, which further compounded the dissatisfaction.. inappropriately!! I expected much better from a hotel of this caliber. This level of service falls well below the standard expected from a property of this reputation. A situation like this should have been handled with urgency, courtesy, and a solutions-oriented approach. Instead, it reflected a serious lack of customer care and left a very poor impression of the hotel.

Crime infested area (Gunspoint). Multiple car break-ins although gated property (parts broken). I personally had my taillights stolen along with the truck across from me. Addressed management and also noted that after complaining the fence was repaired. Contacted corporate who again forwarded to management without a solution.