Fairfield by Marriott Inn & Suites Savannah Airport

I left a blanket & called less than 2 hrs later and they said call back later. My husband called that day & the next day & no one says it’s there. I’m very upset about my blanket. It was a gift from someone special. The hotel was clean. From desk staff was nice. Housekeeper did not leave toilet paper in bathroom. I left a blanket there with gingerbread on it & now they say it’s not there. I know it is. I’m upset because house keeping is lying. No one seem to care.

It was easy off I95, close to a good restaurant, very clean. Staff was great - especially the man at the breakfast buffet, who was friendly and helpful. Breakfast was good - so much better than the awful to go bags most places are giving out. Room was spacious well furnished bed was comfortable and it was quiet! No in room AC that goes off and on all night to wake you up. We had a nice shower - our only complaint was that the dispensers in the shower were either clogged or r we empty. We applaud the effort to save on plastic bottles but they need to be serviced regularly.

Had 4 canceled flights and was able to get into this hotel last minute for 3 days. Destiny was absolutely amazing, and accommodating to my Mother and I. She exuded professionalism and kindness while we were feeling stressed and stranded. Definitely someone that Fairfield is lucky to have on their team.

I like this hotel as it is close to 95, welcoming and close to many restaurants. I also appreciate the small things you have changed: no wrapped fruit at breakfast, larger print on shampoo, conditioner, body wash so that one can actually read it. I would like to see more emphasis on conserving energy - for example: we just came back from Europe and one had to put the key in a slot on entering the room to turn on the power for everything - very smart. Just think how much money you could save also.

The response from my complaint…..WOW! Thank you for taking the time to share your detailed feedback, Sandra. I sincerely apologize for the issues you experienced during your stay and understand how disappointing this must have been, especially given your previous positive experiences with us. I’m very sorry about the lack of hot water and low water pressure, as well as the inconvenience caused by the soap shortage. These are not acceptable standards, and your comments have been shared with our maintenance and housekeeping teams for immediate review and correction. I also apologize that your room location preference was not honored, as well as for the overall condition of the room not meeting expectations. Please know that your feedback is taken seriously and has been escalated to manage