Fairfield by Marriott Inn & Suites Charleston North/University Area

I may have scored this location higher if it were not for the fact of my post stay experience. This location was recommended by an employee, a friend of my daughter's girlfriend who insisted we did not stay at the other location we had originally chosen to stay at while on our vacation in Charleston. The hot breakfast served every morning was top of the line and the ladies who helped serve it and stock it more than pleasant. I stayed in an ADA accessible room and did not seem to have too much trouble getting around in it. My only issue came when I realized after checking out on the first leg of our flight back home that I had left my medical back brace in the room. I contacted the location immediately but seemed to received runaround for an entire week only to be finally told that my brace

Not sure how other hotels handle this, but we were denied service because we showed up “after hours.” My wife, our two young boys, and I were involved in a serious wreck on December 19th. My wife was admitted to the ICU at Trident Medical Center. My two sisters-in-law and I stayed there until around 4:00am. Once we knew she was stable, we attempted to get a room at this hotel for a shower and a couple hours of sleep. We were immediately denied service because this hotel does not serve “walk ins” after hours. Even after explaining our situation, the desk clerk said it is against company policy to provide rooms after hours. This hotel is literally 4 minutes from a trauma center and they refuse to provide rooms after a certain time. I would understand if the hotel was fully booked but it clea

I've stayed here before and had a much better experience. The system was down at check in so we had to be escorted to our room all night and I never received keys because the key machine was still down at checkout. My first room the heat didn't work, and my second room the curtain was hanging on the floor and the rod was on the floor as well. Shauna was totally overwhelmed being by herself with all the issues at the end of the day this was a very disappointing experience and quite stressful. I'm a Marriott loyalists when I travel so I have a lot of experience with the brand. Temporary keys s/h been available to your front office staff.

We were greated with the nicest welcome we have had in some time. I felt special and comfortable right away. Everything was clean and neat. The location is close to so much yet not in the middle of craziness. It's a much safer area than other locations nearby. I will say, the fact that Cook-Out & Starbucks are in the same parking lot, that did NOT hurt at all! :) The breakfast was actual food (although it started a little later than I would have liked since we had to leave for a hockey game) and was fresh.

So I'll tryband make this short I've been going non stop sense the 30 of Oct a trip 2 NY (oct30-nov3) with a total of 4 flights then straight back in to work then my beautiful gf flying down from NY on the 7th and sisters wedding on the 9th then still no stopping till the 16 well needless to say I had found my self in need of a place to stay for 3 days I think it was and at this point I was tired worn out emotionally and physically but Mrs Shanna was there that night on the 10th I believe and was just so friendly and nice understanding and just genuinely kind in a moment when I was in need of it. And then if that wasn't enough I got to meet 2 more lovely ladies Mrs Kat who was just so sweet and was willing to have a conversation with me and give me her ear at atime I didn't no i need