Fairfield by Marriott Inn & Suites Charleston Airport/Convention Center

I don’t write a lot of hotel reviews, but this one deserves it. I ended up here because my flight back to New Jersey got canceled due to the blizzard, so I'll be here three night total, two so far. I originally chose this Fairfield because the ratings were strong. After staying here, I get why. In 25 years of business travel, this has honestly been one of the best hotel experiences I’ve had and it’s 100% because of the people. Serena at the front desk (the Front Desk Manager) is outstanding. Professional, calm, welcoming and went out of her way to help me when I was having an internet issue. Problem solved. You can just tell she cares. Mel, the Food & Beverage Manager, is one of the sweetest, most genuine people I’ve met in hospitality. Even the housekeeping staff in normal hallwa

This hotel was the exact definition of average. The rooms are outdated with pealing wallpaper in spots and dirty carpets but I think that is normal for this type of property. Staff was friendly. Location was ideal just off the interstate. I would stay here again as the price was fair and the hotel was….well average.

Although the Fairfield Inn part of the Marriott chain is not seeming to have as many amenities, what was most importan to us is that it was clean. There was an online review a week prior that was That concerning, but we have had nothing but a good stay with friendly staff, and exceptional breakfast service with James at the helm. He really should be commended for being so genuinely helpful and customer service oriented. He’s an example of someone that truly takes pride in his job. The gym had enough for a decent workout, but an exercise ball would be a nice inexpensive addition. The location is walkable to several restaurants as well as being super close to the Tanger outlets, which had a nice variety of stores for the true Charleston experience. It’s worth a drive or Uber into historic

Overall good experience except for me and a few other guests got yelled at for being by the pool after hours. At 11 but we should never have any employees yelling at any guests there are more diplomatic ways of going about such measures.

This Marriott property (Fairfield Inn) is very nice. The staff were friendly, kind, respectful and knowledgeable. The hotel itself was very clean. The decor is simple but very appealing. Rooms are comfortable, as are the beds. The location is perfect! Right off the highway, easy on/off access and there are plenty of restaurants and gas stations (and even the Tanger Outlet Mall) . We would definitely stay here again should the opportunity arise! We have only ones all complaint….breakfast was supposed to start at 7:00 a.m. At 7:02 the persons responsible for making sure breakfast was prepared and ready to be served to clientele wasn’t even there yet. Thus, the front desk person who had just arrived to start his shift had to start preparing breakfast. Not sure what time it became avai