Extended Stay America Suites- Philadelphia - Plymouth Meeting - West

Conveniently located to main road and some shops. The rooms are decent sized. Our room had a full refrigerator and stove top. Didn’t need one but nice addition. There was no chair to sit on except a hard cushioned desk chair. I was surprised there wasn’t a hair dryer, every time I’ve stayed somewhere a dryer was provided. I asked for one and they couldn’t find one. I went to buy one, they did find one eventually but after I had left to purchase one. There are no ice machines either. The person near us was smoking weed that I know staff had to smell if they were in the hall, it was very strong. I went to the front desk and complained about that. There were a few housekeeping things I noticed that lowered the quality of the room to me. Sink didn’t drain well. Blinds broken. Toilet seat. Pi

I stayed here from August through October 2025, and overall it was an excellent experience. The staff were friendly, professional, and always willing to help with anything I needed. The room was clean, comfortable, and well-maintained throughout my stay. Housekeeping did a great job keeping everything fresh, and the front desk was always quick to respond to requests. The location was convenient, close to stores, and out of the way of a lot of traffic. The parking was easy, and I always felt safe on the property. It’s a great place for anyone traveling for work or needing a longer stay quiet, relaxing, and hassle-free. I’d definitely stay here again in the future.

Positive: The setup of the room Negative: On the 2nd night the bathroom was dirty and filthy

I stayed here for a week earlier this year and this past weekend for a work related stay. The new manager Aswani runs a pretty tight ship in comparision to my experience with the service during my last visit. Room was immaculately cleaned with fresh linens and soft towels. While it’s obvious the hotel could use some upgrades, for the price, my stay was worth the level of comfort. And shout out to Kia for always greeting me with a bright smile and healthy conversation which of course made my stay especially memorable. Would definitely stay here again.

Today a guest ask Aswani the Manager what he was going to do about the roaches that's in the hotel and Aswani reply was he's not doing nothing. I have an audio recording of what he said. This is pathetic because this could be the start of an infestation! I was flabbergasted to hear a manager say he's not doing nothing about the roaches in a hotel that he's responsible for maintaining. Bridget and Todd makes this ESA experience worth it because they are very respectful, helpful and has a beautiful soul. I appreciate everything they have done to turn this nightmare into a beautiful ending. Thank you Todd and Bridget💙💕Aswani, Kia and Kathy should be sent back to training because they have a demeaning, disrespectful and sarcastic attitude especially K & K. Extended stay America is a hotel not