Extended Stay America Suites- Los Angeles - Torrance Blvd.

Terrible experience. Elevator was dirty and smelled terrible. Hallways were also dirty and smelled terrible. Room was falling apart, dirty, and smelled terrible. Cabinets were broken and particleboard was showing. Fridge was dirty. We Cloroxed the place and the wipe was covered in brown. We left after being there for 2 hours due to the terrible conditions. I have never seen a hotel in such bad conditions. Maybe I’ve just been fortunate in my life but this is bad. Front desk was rude to us when we told her we didn’t want to stay. They wouldn’t refund us the money for the rest of our stay. Do not book here. I will never stay at an Extended Stay America ever again.

Positive: That i can get mail here! Negative: Did not like the fact that the laundry is five dollars. I know the hotel cannot control that.

tel review I can honestly say that this has been my worst hotel experience ever. I want to preface this by saying I worked at a hotel before. The smell of cigarettes and dirty carpet welcomed me upon arrival. In the lobby and into my room. The staff did their best to cover it up with bleach and air freshener but this hotel needs an industrial cleaning job. Serious cleaning needed. Both mattresses in my room were sagging and sinking. the manager said that families usually stay on my floor so there is more wear. Ummm, why don’t you replace them???? I asked another guest about her mattress in her room and she had the same issue. Step 2, replace all mattresses. Roaches and spiders were killed in my room - by my stomping on them. The key cards needed to be reset every day I was there. Each

First, I’d like to thank Hayden for helping me with the issues I had at extended stay in Torrance California on Torrance Boulevard! Hayden went over and beyond his work duties to ensure that I had a nice clean room to move to, since the room I was in the toilet was not functioning for three days. Hayden is very kind, great Customer Service, always asking if I need anything, if I need anything, he’s always right there so I wanna shout out and give kudos to Hayden. Thank you so much for your help you are appreciated! I would also like to mention Tikia She was always helpful, smile on her face and we got along great. She’s a sweet young lady. I had booked another stay from the 17th to the 19th and as I went to check in once again I spoke with Felicia the general manager and she told me basic

I purchased my 7 day stay through Priceline while at the end of my travel from Minnesota to California. After reading about the Extended Stay there was nothing notifying me that my bank card, that works every where else I purchase hotel/motel stays would end be an acceptable form of a card on file for incidentals. When I got to the location there was a sign stating this fact on the front desk which is not helpful if you don't state that you don't accept this card holder online before online purchases. Before walking out of the door paying near 700$ for a week stay they front desk gal says " I don't know why you keep looking at him, he's not the manager." I ask " May I speak with the manager?" Her reply " No, she's not here on weekends and any way she's going to say the same thing." I