Extended Stay America Suites- Huntsville - Madison

Everything looked fine, but once we showered and got ready for bed. It would squeak all night everytime you wanted to turn over or move. Frame was not quiet. The fitted sheet was too small and kept coming off and then was against the cold mattress protectors. I only had a sheet and a thinner comforter and was cold and no other blankets in the room. Then to top it off, I was told that there an expression grab n go breakfast in the morning. To only find nothing there at 9am and the lady said every was gone. She stated that kid come and took it all. I knew it would be a simple breakfast, but wow, no fruit, no drink and after asking for something, she brought me a breakfast bar?. What? I think if you advertise a breakfast, you should have something better than a breakfast bar?. I

I had an absolutely horrific experience here. The staff was incredibly rude and the manager wouldn’t even make eye contact with me when I was speaking to her. My reservation through Priceline had my old last name and I was unaware of this initially. I made a few more separate reservations and the third time I noticed it and changed my last name to be correct. The manager was beyond rude and told me that I had to cancel my reservation because I didn’t have anything with my old last name on it and I told her I had the same ID I checked in with and I could show her all the confirmation numbers and she told me that she didn’t care because it had to be done EXACTLY as it had been originally. I had to scramble and find family members to help me pay for a new reservation while I waited to be refu

Positive: Very accommodating. The manager let us check in a little early and he also let us stay in the same room when we had to add a day last minute because of a work schedule change. Excellent service from manager at the Madison AL location. Negative: All good

Stay was good everybody was friendly from housekeeping to front desk. The general manager name Evelyn was super friendly. I gave her my number so she could give me a good rate, she kept texting me all times of the nights and harassing me and even sent nudity pictures of her self i didn’t appreciate that at all since im a married man i asked one of the young ladies for cooperate number as i was checking out she said she wasn’t obligated to give me that so therefore i would like to have somebody higher up reach out to me. Overall a good stay besides the harassment from the manager.

I booked a 3 night stay, within an easy commute to the orion amphitheater. The bed was great, and the neighbors were super quiet. I prefer not to have people in my space, so the clean-on-demand option was great for me. Having a walmart across the highway was super convenient and there was a little Chinese place in the attached mini mall that I enjoyed. This hotel is not an entertainment destination, but it is a really good place to sleep.