Extended Stay America Suites- Houston - Willowbrook - HWY 249

Amy is so unprofessional, there was a rancid smell throughout the hallways and rooms because they decided to spray pesticides during our stay. Never in my lifetime have I ever stayed at a hotel that decides to spray during the stay you would think they would do so late at night or early in the morning. When they checked us in they would have the common sense enough to warn us pest control is arriving and if we’re sensitive to harmful sprays to come back later or reserve for another date or something but they didn’t. The smell was so overwhelming I started to puke and nostrils were burning. I tried to run the ac and open a window but it was too bad so I told them I couldn’t stay anymore I’d like a refund. They told me they would just put me in another room I complied but that room smelled h

Oh my goodness this was the place I was telling you guys about. My husband was trying to be romantic on Valentine’s Day! This is not a clean and romantic place. Now Amy the staff member has great customer service. She was pleasant. If you have $65 and you need a place to stay for a night due to hard times. I recommend this place.

The room was very clean and the staff is always friendly. We stayed longer than anticipated and the manager accommodated us with excellent service. I highly recommended this hotel.

I was inside this hotel for less than one hour because the odor throughout the building was overwhelming and unsanitary. The smell was so bad it made me physically sick — I actually threw up shortly after entering. The entire property felt unclean and poorly maintained. I went downstairs immediately to speak with the manager, Amy. She clearly instructed me to request a refund through the third-party app and assured me it would be approved. I followed her directions in good faith, completed the request, and returned to the desk — only for her to reverse her statement and refuse to honor what she had just told me. Lourdes ( worker ) was present and heard the conversation when Amy changed her position. The situation was handled in a dismissive and unprofessional manner. Instead of resolvin

Positive: Location Negative: N/A