Extended Stay America Suites- Houston - Westchase - Westheimer

Very comfortable atmosphere. And the receptionist Ladonna is amazing! She makes sure you're taken care of and she has the most intriguing personality. Always a treat when I come down to the lobby and see she's working behind the desk. Keep doing what you do because you're doing it right!

Lala and Night shift Emerson front desk clerks was very helpful for getting my rates correct for my stay both of them were very helpful and have great customer service. I have been since June of 2025 and never met the owner and i really having bad issue with my rate. The room i have trouble with a lot Roaches but i have no choice at this but to stay here my sofa bed is literally broken cant sleep on my son just sleep on the sofa part. Im going thru some time finding a home at this moment and this a nice and cheap place to live momentarily.

Positive: The location is what I like most about the hotel. Negative: The rates keep going up,some of the staff have poor customer service,I wouldn't receive all of my laundry or wasn't able to receive clean linen during the day. The electric wires where hanging out of the elevator the manager told my son it will shock him.

This Extended Stay over on 2424 Sam Houston.. is one of the worse places I have ever stayed in. No lie!!!! Day 1, the front desk clerk put us in a room that was not like the room we requested online, and we "will" be staying here a month. No where to sit but a" broke" desk chair.... no sofa bed like advertised... the bed but I should say "cot" mattress was completely dented in on one side... no funiture, see pictures below .. the hallway reak with Marijuana smoke.. I tried to get them to put funiture in the room or a new room, they said the hotel was completely full.. ..(but there is one front desk clerk that does her job well, i wll post her name later, the other 2 ladies didn't seem to care.. ) Day 3, after my 4th time complaining , the nice clerk, finally move us to another room o

Amazin josh helped alot great stay love play || Well be back need a paint job inside that would help| Love the stay and comfort