Extended Stay America Suites- Houston - Galleria - Westheimer

I was a storm victim in May 2024. I went here because my power and water was out for 4 days. I booked her because it was affordable and I really needed affordability and not be too far from my residence. The cost for the first days was about $75, then the next day it shot up to $135 and then on a Sunday night it was $145 and then Monday night it was $105. I feel like prices went up just because people needed somewhere to stay. The worst part is I notified the front desk that my water and power came on today Monday at 530 and I requested a refund and they refused. So I was happy I could go home but I had to still pay for my room even though I notified them prior to 6pm which is the cut off period for cancelations if you go through a third party. But since I was already there, no refund. So

Wonderful!!!|The hotel is good and in a very nice location, very good for its price, with easy access to all shopping malls, eateries and different locations. |Extended Stay America on Westheimer in particular is highly recommended.|The staff are excellent, solution oriented and experienced. |Denise, Charlotte and Ciera made my stay in ESA pleasurable.|I will definitely consider this property first each time I visit Houston.

Corporate Travelers Beware: Extended Stay Galleria As a recent guest at the Extended Stay Galleria, I feel compelled to share my experience to warn others. Despite its promising address, this hotel fails to meet the basic standards expected by corporate travelers or long-term visitors. Here are some key issues I encountered: Rodent Issues: I personally experienced rodent sightings during my stay, which was extremely unsettling and unacceptable from a cleanliness and hygiene perspective. Unprofessional Environment: The staff displayed unprofessional behavior and were unresponsive to my concerns, which added to the overall discomfort of my stay. Inappropriate Behavior: There were numerous instances of inappropriate and unruly behavior within the hotel, making it an uncomfortable enviro

They issued a room key to someone else who came and opened our room door while were in it, front desk error! Bath tub has no means to hold water so you can not take a bath, in room telephone did not work, bathroom sink had no stopper just an open drain pipe, there is no ice machine on property, you have to make your own ice via two blue plastic ice trays, breakfast is granola bars, instant oatmeal and stale muffins. Security guard for parking lot is excellent. Hotel is looking run down and needs upgrades in common areas and bathrooms.

toilet sloshed water over tank lid onto floor. No maintenance crew to repair. Lots of street noise, windows not soundproof. Every weekend there is a "hip hop motorcycle parade" and the revving engines at 3 a.m. kept me up all night long. Bed had 2 top sheets, but no blanket in one of my 2 rooms. Window was open a few inches when I checked in, but I didn't notice until check out. A hip hop biker could easily have entered through my window and could have touched my naughty bits. Not much within walking distance. Other than that, the rooms were clean and modern, and the desk staff was friendly and helpful. This is a good value at the priceline price, but make sure to get a room facing away from the noisy street