Extended Stay America Select Suites- Durham - University

The check in process was very quick and easy and the staff have been very helpful with any questions or concerns. The room was clean, with everything working perfectly. The internet was also faster than some other places that I have stayed. Having a Target right across the main street and some food options is also super convenient while staying here. Would definitely stay again.

Manager has a bad attitude towards women and kids forced his way in the room while people were not dressed properly rooms nasty people smoking crack on stairs at night mildew in rooms bathroom floor torn with mold under condoms and a razor blade left from previous people. Only good thing is location

Positive: Location Negative: Room was a dump I hate to say. Extremely outdated. Carpet filthy. Entire room dirty. Microwave dirty inside.

Exceptional Customer Service – Jennifer Johnson I want to recognize Jennifer Johnson at Extended Stay America for her outstanding customer service. She handled our situation with professionalism, compassion, and integrity. She personally followed up, apologized for the inconvenience, and made sure everything was fully resolved. Her kindness and genuine care truly stood out. It’s rare to experience this level of empathy and accountability in hospitality. Thank you, Jennifer, for going above and beyond. You made a real difference.

I recently stayed here and am appalled by the lack of concern shown for my multiple customer service inquiries. I tried to speak with someone about the hotel manager's disrespectful behavior when I was asked to leave. Despite my financial difficulties and an attempt to explain a miscommunication about my weekly rate, the manager spoke over me, refused to listen, and evicted me. He even threatened to ban me from all Extended Stay hotels. This was the worst hotel experience ever. The manager's treatment was incredibly disrespectful. This hotel is not worth staying at given its condition. I simply wanted to discuss a refund, but the employees wouldn't even do that. I will never return and I feel sorry for anyone who might struggle to keep up with the rates. As for the employee who manage surv