Enchanted Vista Gatlingburg Cabins

We spent one week and will never book it again. Parking is horrible. The cabin sits at the bottom of a very steep hill and if you have more than one car someone has to park at the top of the hill. This is very difficult for older people and people with disabilities. It was not clean when we arrived-cobwebs were in all the rooms. The dishes, pots, pans, silverware were dirty and the pots were so bad we wouldn't use them. The website said dining room seating for 10-wrong....only 6. It has 5 tvs which were a requirement since we were traveling with 4 teenagers and 3 adults. The problem is only 3 tvs could be turned on at any one time. And the wifi is so bad it should not even be listed as an amenity. One bedroom downstairs has a loud him coming from the wall....no idea what is causing that. T

The cabin was good and so was the view from it. But absolutely no customer service or maintance since the time we checked in. We were initially looking to take up the offer of an extra night at half price that they had offered, but after experiencing the problems at the cabin and complete lack of maintance we decided against it. The check in experience was bad, the operator was very rude and it was as if she was obliging the customers by talking to them and "ordering" them around. Finally a Jessica intervened and sorted the check in issue. Some of the issues we faced  at the cabin were: Not sufficient water pressure in any faucet or bathrooms. Fridge door did not shut and so food and drinks did not cool. No propane- after 2 days we were told to get our own and we would be compensated

The cabin was not clean at all when we showed up to check in. Floors were filthy, hot tub was broke, showers were filthy, gum on head boards, dried food on dining room table, among other things. Have plenty of pictures if curious.

Not the best cabin I've stayed in. Beds weren't very comfortable, dishwasher had a funky smell.

The cabin was not clean. The road to get to the cabin was awful. Do not rent cabins from the company that owns them. Their customer service was awful.