Embassy Suites by Hilton Savannah Airport

Diamond member-Lied to at check-in, ignored by management. I am extremely disappointed with my recent stay. I checked in as part of a group reservation but specifically asked to be listed as the primary guest so I could use my loyalty number. The front desk agent explicitly told me this was done and that my information was updated. However, at checkout, I discovered they had only added me as an "additional guest." Because of this error, I received zero loyalty points and no credit for my stay. Mistakes happen, but the lack of recovery is unacceptable. I have attempted to contact the General Manager multiple times via phone and email with no response. Corporate Guest Relations also refused to help. It is frustrating to do everything right at check-in, be assured it is handled, and then b

Positive: The lite evening reception and full breakfast was nice. Bartender very helpful and nice. Negative: Major mixup with courtesy van to airport. We had a very early flight and specifically choose this hotel because we called when booking to make sure they had early van service. We were told YES. They do NOT. Quite upset to have to make other plans.

Being a lifetime diamond member we love anything Hilton. Location is ideal for holiday shopping. Lobby and front desk personnel were a delight to deal. Room had some issues: 1. Couldn't watch the television in sitting area due to inability to control volume and no ironing board. Bed was comfy. Breakfast was a miss- no coffee, no fruit, no food on hot side. Very disappointed by this. We will come back but may look at breakfast before grabbing a plate

Best experience at a hotel I have ever had. I honestly can’t say enough good things about it. We were there with part of our baseball team and their families. Enjoying everything from happy hour to the omelette station in the morning. If you’re looking for a hotel in Savannah, this is where you want to stay!

We stayed here one night in route to Florida. The property is definitely showing wear and tear. It had an old and tired feel to it. Food at breakfast was mediocre at best. Sanitation grade displayed was an 87-B.