Embassy Suites by Hilton Columbus Airport

This review is mostly for the omelette chef, thank you! The veggie omelettes were as amazing as your hospitality and friendliness; made our stay more pleasant. The rooms need renovations at least please remove the carpets on the second floor. Other than that I recommend this location when in Columbus

We stay at hiltons all the time. First time we stayed at this specific location & the first impression was not great. Shirley from the front desk was snappy and rude when I called about checking in. I requested digital check in because we were coming from out of town and I like to just go straight to my room after the annoying drive. That wasn’t able to happen. I requested 4pm check in, they & she told me the rooms were still dirty I wasn’t able to check in till 5:30. The rooms were gross, mold in the shower, floors were obviously not clean, pen writing all over the furniture, BROKEN furniture. So what did I wait the extra and a half for?? On top of that, I was woken up at 10am to someone opening my room door! We also choose this location because the beautiful pictures online including pic

If you love bed bugs, zero accountability and half assed service, this is the places for you!! 4 rooms in 3 nights. Room 1, no AC and extremely hot. Was told maintenance would come, and after 2 hours and another call…NO ONE SHOWED!! We were then told to pack up, AT 10:30 AT NIGHT, to be moved to another room. Room 2, BOTH my sons wake up with bed bug bites. One of whom was on the couch and one in the bed. Maintenance and the maid both agreed they were bed bug bites. Spots of blood were even visible on the bedding. Room 3, smelled absolutely horrendous and the cover for the AC unit was off clearly maintenance was working on it and there for, ANOTHER HOT room. Mind you, our family was there for my son’s boxing tournament. Rest for him was imperative and the price we paid was for both pe

The Good:|-This is a very convenient location if you're going to the airport. It's literally right across the street. We had a 6 AM flight and thought we'd depart from a hotel rather than our home, as we usually do. This hotel is perfect for that.|-The staff (for the most part) were all very nice and kind. |-There's a little happy hour in the lobby. While it's not the fanciest happy hour, they had beer, wine, and well liquors along with some light snacks. |-Our room was nice and spacious, and the bed was comfortable|-The shuttle TO the airport was great. The shuttle driver was available on demand (we waited maybe 3 minutes), and he was quite friendly. It couldn't have been easier.||Areas to Improve|-While this property is nice, it's definitely aging and could use some updates|-Returning fr

Positive: It was very accommodating & reasonable! I had my mom, 2 cats and a husband in one room and we were very comfortable. It's nice to have 2 connecting doors for the bathroom. One connected to the bedroom, and one connected to the living space. Great overall! Negative: I loved the complimentary reception they had daily. It was a bit unorganized. But, we still enjoyed complimentary drinks and snacks!