Embassy Suites by Hilton Boca Raton

I never write reviews, but I had to write this one. I’ve stayed at Embassy Suites many times with no issues, which made this experience even more shocking. The lobby is beautiful when you walk in, but it’s very deceiving. Once you get upstairs to the rooms, they are extremely outdated and have a dark, almost dungeon-like feel. The worst part, however, is the cleanliness. The floors clearly had not been vacuumed, and to make matters worse, I found what looked like a pubic hair on my pillow. That is beyond unacceptable and completely disgusting. I’ve always trusted Hilton properties to maintain a certain level of quality and cleanliness, so this was incredibly disappointing. This was easily one of the worst hotel stays I’ve ever experienced. Hilton should be embarrassed that a property u

I had an amazing stay at the Embassy Suites in Boca! The service was truly phenomenal from start to finish. A special shoutout to the AGM, Devin.. he was incredibly accommodating, detail oriented, helpful, and genuinely attentive. You can absolutely tell his staff is well trained; everyone was so friendly and respectful, and it really shows the kind of leader he is.||The gym was clean and well maintained, the breakfast was delicious (I especially loved the grits!), and the room was spacious, spotless, and very comfortable. Overall, the entire vibe of the hotel was so comforting and relaxing.. exactly what you want when staying away from home.||I would definitely stay here again and hope to be back very soon!

Positive: A hot breakfast and a drink were included in the price. The room was nice and the staff were very friendly. We had a problem because the shower handle got stuck on and a mainteneace person arrived very quickly to fix it. Safe location. Negative: There was a live roach by by coffee are in the morning

The hotel is nice enough but could use some updating which I think they will do in summer 2026. The happy hour is a nice touch and the breakfast is great. The food in the restaurant is very good but beware of service charges. They add an 18% gratuity to the bill no matter how many people and don’t mention that to you. Even if you get a drink at the bar they add 18%. Shout out to the waiter who handles the entire dining room himself.

I’d like to clarify upfront, that I am a Hilton gold member as as my husband. This is probably one of the higher priced, worst experiences at Hilton. We’ve had apart from the front desk staff who are awesome. We had tickets to a happy hour for three drinks, each, and we left after one because the gentleman bartender was anything but happy. The hot tub was closed while we were there for renovations. To be fair, it says that renovations will be coming in 2026 however, I would skip this one until after then.