Embassy Suites by Hilton Arcadia Pasadena Area

Convenient location with easy freeway on and off. Nice area for dining options within walking distance which you will want to take advantage of. Hotel staff; A+, Lobby and check in: A+, Lounge/restaurant : C- ,way under staffed, Rooms: F. Carpet was nasty, bathroom was as bad as imaginable and it was no fault of the housekeeping staff, furniture was obviously soiled and very worn. The rooms need a major remodel. Another oddity in our room was we had no A/C control option. Due to "cool" weather, the hotel switched the hotel's A/C system to heat which was not needed. The hotel brought fans to our room so it would not be so hot. The fans helped but but not enough to be comfortable and at the price per night, should not have been needed.|The good news was the hotel did a great job on breakfast

We stood 4days 3nights, check in very late maybe 1am, when we asked for a hotel cart to bring our luggage up, we were told they couldn’t find any, at 1 am in the morning??? I struggled to understand this there was no one checking in the lobby at this hour, just us. Very disappointed, pictures make it look better than what it’s. Looks like it may have once been a nice hotel, but who ever is running it, is not doing there job. Place looks very run down chipped paint everywhere making it look very tacky. Sofas in the entry lounge were very dirty, not very inviting to sit on. They have an Embassy sign as you walk in, looks like someone built it in their backyard. Elevators were also filthy inside and seemed they were in need of maintenance, they had a scary squeak. My restroom tub looked as th

Dear San Franciscan, The only reason I chose this location was because it recently received a remodel. There are certain criteria that I would grade our stay experience. Bed: wasn’t firm enough. Water pressure: good, but old jet spray with extra calcium residue and a high pitch squeak for like first 10 seconds. Lol. Air vents: you can tell it blows a dirty dusts. But we can’t really do anything… too tired to move. Service: they have sent text messages to ensure that we gets everything we need, you interact with them it sounded like they care. When you genuinely ask them to set aside something because something was undelivered the night before to our room. Upon pick up, I still need to wait another 10 minutes for them to retrieve from housekeeping. They don’t have good record keeping of c

This hotel was an enigma. The location was very nice. The exterior was nice. The interior as you walk in and around was pleasant. However, our room was questionable. Let's start out with the negatives first. (picture provided) Yes that is what you think it is.....poo stained mattress on the pullout couch. Someone poo'ed the bed, and instead of cleaning it or replacing it housecleaning either missed it or someone else just flipped the mattress and called it a day. Not only disgusting but also a biohazard and health hazard.... gross. The furniture was in Ill-repair. (Photos) the business chair was missing its covering in the corner and the couch had a large stain on it which was flipped over to the other side...assuming to hide the stain. They did some kind of retrofitting of the pillars or

Positive: The Hotel staff was amazing. The morning breakfast cook and service was wonderful. The bar and restaurant staff are just ok. Negative: It is getting old. It was clean, but the beds were hard, and the flooring is getting old.