DoubleTree by Hilton Hotel & Suites Houston by the Galleria

My family and I just finished up our weeklong stay at the Doubletree near the Galleria. We had an excellent experience here, mainly due to the very responsive and courteous staff. Courtney, Kyrus, Pinky and the rest of the team made sure we had everything we need for our stay to be comfortable and stress-free. The suite had was very spacious and clean. The decor was a bit dated and the kitchen could benefit from updating, but did not diminish our stay at all . Will definitely consider staying here on our next trip to Houston. The only suggestion I would have would be to include exhaust fans in the bathroom.

My stay at the hotel was a wonderful experience. From the moment I arrived, Courtney and Mr. Kyrus made me feel truly welcome and right at home. My sincerest thanks and congratulations to both of them. The common areas felt extremely comfortable and beautifully designed. The room was also very cozy and inviting. As a small note, I would kindly suggest checking the lamp outlets, as only one out of three was working. What truly deserves special applause are the incredible Crabtree & Evelyn amenities, I honestly wish I could have purchased them. They are simply exquisite.

We were there for one night, Location is great but service and quality is horrible. Elevator doesn’t work well, took 45 min to use 1 working elevator, some people were taking the stairs with kids from 10th floor down. Parking lot stairs was slippery ( best to take the valet parking). Room - stains were on the carpet, smoke smell, TV remote doesn’t work well. Only complementary stuff provided was towels, hand soap, and 2 packs of makeup remover. Service- not very professional and dressed unprofessionally.

Quantity Over Quality My husband stayed at the DoubleTree by Hilton Hotel & Suites Houston by the Galleria, which is located in a beautiful area. Unfortunately, the hotel itself did not live up to expectations. Check-in took 36 minutes, even though there were four employees working the front desk. When we finally got to the counter, our room rate had increased from $204 to $254 due to a parking charge that was not clearly explained upfront. Breakfast is also not included unless you pay an additional fee. We were assigned a room on the 26th floor with a balcony, but the room was not up to standard. The balcony was dirty and looked like it had never been power washed. The air conditioner unit was broken, the bed frame was damaged and stained, and the extra blankets were old and stiff. The

⭐⭐⭐⭐☆ My cousin and I had a great stay at the DoubleTree and really appreciated the excellent service throughout our visit. The staff went above and beyond by upgrading us to a full queen suite because I needed a freezer to store ice cream I was flying back to Chicago with—such a thoughtful and much-appreciated gesture. The location is very convenient, the surrounding area is nice, and everyone we interacted with at the front desk and bar was friendly and welcoming. While the rooms/bathroom/kitchen could use an update to feel a bit more modern and new, they were very clean, cozy, and comfortable overall. The only downside was that parking is a bit pricey, and we wish it had been included with the stay and they could do better in providing more inclusive non pork items for breakfast such a