DoubleTree by Hilton Hotel Houston - Greenway Plaza

Do not stay here. Not sure how this place has close to 4 stars. It felt like I was staying at a motel. The sheets had visible stains, the sink was clogged, hair on the bed sheets it was gross. It did not feel clean or sanitary. With the price I paid for the room I at least expected a visually clean bed. The hotel really needs remodeling. The front desk people were okay. I mentioned my concerns of the sanitation of the room to the front desk and asked to speak to a manager. They said the manager was not available and that they would call me which they did not.

Checked into the DoubleTree by Hilton in Houston for a one-night stay and it was a great experience. As members, we always appreciate consistency and this location delivered. There's a Starbucks located in the lobby which makes it a nice addition for all you Starbucks fans. We stayed on the 12th floor and had a great view of the city. The sunrise was absolutely beautiful. Everything was clean and comfortable. Guest service was professional, efficient and genuinely friendly. Overall, this feels like a place we'll be staying at regularly.

Room was comfortable enough, but was overall quite unsanitary. E.g., long black hairs and hair balls on most of my clean towels, small old blood stain on the hotel sheets, shampoo bottle never refilled The enhanced wifi never worked for me, when I called the front desk they didn’t know how to address it. Staff was friendly, amenities are fine. Place just needs a bit of an overhaul. I will avoid until then.

If there were half stars, I would rate this hotel at a 2.5. The valet, Tyler, who met us at the entry was professional and gave a great first impression. The lobby is very nice looking, with a Starbucks and a restaurant/bar that we did not patronize. The front desk was staffed by Cecilia, who was personable and kind enough to upgrade us to a high floor corner room. However, the room did not seem to be much of an upgrade. While the bed was fairly comfortable and the space was fine, the room was not what we expected. The carpet is in need of replacement, as there was a large stain near the window. The furniture is ready for updating, and a paint job is needed for all the scuff marks on baseboards, door bottoms, etc. The bathroom is a mess. I will say that it is nice to have a large

Positive: Shout out to hotel employee who helped with a parking issue! Staff was lovely, the hotel was quiet, clean and comfortable - I will definitely stay at another one of your hotels in the future. Thanks for making my high school reunion even better! Negative: nonw