DoubleTree by Hilton Hilton Head Island

DoubleTree by Hilton – Hilton Head Island, South Carolina I arrived around 7:00 p.m. on a Tuesday in March. Parking around the building is a little tight with a few spaces in front and along the side, plus an additional nearby lot, but I was lucky enough to grab a front-row space. The front desk experience was excellent. The staff member greeted me before I even reached the desk, which was refreshing. Check-in was smooth and welcoming. She provided my plastic key, two DoubleTree cookies, two bottles of water, a menu for the on-site restaurant, and even a small map showing how to access the beach and where to park. Since the beach is the main reason people come here, that was genuinely helpful. Hospitality was top notch. My third-floor room had two queen beds and hard flooring instead of

I was skeptical about this hotel based on other reviews. However, we had a perfectly nice time. The hotel was clean and the staff was attentive. The parking lot is small and one night we did have to park in the extended parking area, however, they had someone on a golf cart giving rides to the front door. Our room was large and clean and the bed was comfortable. It was perfect for our stay.

This review presents a complex experience, blending moments of enjoyment with notable shortcomings. While the stay was ultimately memorable due to our efforts to make it so, the hotel itself exhibited several flaws that detracted from the overall experience. Upon check-in at around 5:00 PM, we encountered a delay of approximately 15 minutes, during which the staff member informed us he had been in the bathroom. While I understand that personal needs arise, it felt unprofessional for a hotel where check-in is a primary responsibility. Having additional staff available during peak times could significantly improve the guest experience. Upon entering our room, we noticed a slight( but noticeable ) unpleasant odor. We had booked a suite with a balcony, but it turned out to be a standard two-be

Was this place clean? Yes! Does it have a good bed? Yes! Does it live up to the Hilton name? No! As a former builder there were a lot of unfinished items on the renovation punch list. If It appears the renovations happened some time ago and things just weren't finished. Tile work, carpeting painting and lighting. We stay in room 512. Clearly missing a lamp/light near the windows for night time. The only light switch to work the entrance light was at the door. Which means you have to go and turn a desk lamp on and then go back to the door to turn the entrance light off. The paint was pitted and some drywall was not patched correctly. The tile work was not bull nosed or finished. The parking was absolutely horrible! About 12-15 spaces in the front and about 6 on the side. Then there was aboo

Positive: Bed was very comfortable. Negative: The wait to check in. We were told our room was ready and we arrived 1:2 hr later and waited at least 1/2 hr still. Reception person was rude.Parking is terrible and we had to take a golf cart back to the hotel after we parked.