Dolphin Key Resort

This was our third time at Dolphin Key. The pool, tiki bar, food, and entire staff were amazing. The rooms are not. The resort is older, and that had never been an issue for us. Housekeeping was never great for past stays but it was non-existent this trip. After our second night we were told staff had called in and that’s why the room hasn’t been cleaned. On day 3 we had to ask for the garbage to be emptied, and had noticed a couple of the other rooms had placed their cans outside the room. We were provided one garbage for the room. We had to go to the desk each day to get towels and toilet paper. The room was not super clean to start with, but having been there before, my expectations weren’t super high. But after zero housekeeping this visit, the issues with towels/tp, etc, it

Last night was day 4 of no soap in the women’s restroom. Last night was day 4 of the same toilet paper, ashes, and wrappers on the floor in the same spot. Last night was day 4 of the same wet piece of toilet paper on the sink. Last night was day 4 of the horrible stains in the toilet only to be building as each day came and went. There is food served just outside of these restrooms. I’ve heard complaints being made to bartenders, servers, managers with NOTHING done about these bathrooms. Only to be told that housekeeping onsite should be cleaning these bathrooms daily. However, each day comes and goes and they just get worse. I’m beginning to rethink where I meet up with my friends for a drink and apps. I’d rather sit inside if it means I can use a clean restroom stocked with toil

Positive: Close to lots of entertainment and restaurants. Restaurant and Tiki bar on site with nightly entertainment. Great food and drinks. Negative: Silly thing since room was clean and comfortable but the in room coffee maker was small.

Room was big, no closet, small rack with 6 hangers, pool very clean and warm. Small refrigerator, no microwave. Tiki hut great, food good, music good. Everybody smokes on the grounds. Great location to everything. Not a place I would bring kids, music loud every night but fun atmosphere.

Very unprofessional behavior. Second time staying two weeks. Last year, no complaints. Reservations were made a year in advance for a 1st floor room. When checking in I was told that we would be moved to the second floor due to the fact my reservations were made with a former employee that was stealing from the establishment and did not charge the correct price. The establishment failed to communicate any issues prior to my arrival. They choose to tell me after driving over 1300 miles. Tammy tried justifying everything with "The lawyer said". She even asked if I wanted to get on "the list" to sue the former employee. My problem is with THE ESTABLISHMENT! Tammy had to make some calls to get permission to allow my disabled husband to have a first floor room with the former employee rate. I w