Crowne Plaza Melbourne-Oceanfront by IHG

Edit to my original review: My husband met with management this morning to discuss our concerns with our visit. The manager was VERY thoughtful and went above and beyond to compensate us for our difficulties. We weren't expecting any kind of compensation, but wanted management to be aware of the issues so they could be corrected for the next person who would occupy the room. We WILL return next year and will look forward to seeing the upcoming improvements to the property! My husband and I look forward to our annual week long stay here. For the last 4 years we've been so happy with our accommodations and service! This year, for whatever reasons our stay has been less than great. A LOT less than great. We always get an oceanside with balcony room. We've always stayed in the South tower and

Excellent place to stay! It's not the newest building ever and some of the rooms reflect that fact, but all in all this is a terrific beach side hotel with a great restaurant. Evenings are very lively with live music, etc. Oceanfront balcony room is a must IMO! If you're there when SpaceX is launching from Cape Canaveral, you'll get the view of a lifetime! Highly recommend!

This hotel had an excellent view of the ocean, either from our ocean front room or the restaurant. The staff is friendly and helpful but the room was very run down and worn. It was clean and the beds were fairly comfortable except for the pillows. There was not enough towels, which I requested and was it was promptly attended to. The restaurant food was average and the service was good. The best part of our stay was being able to watch a rocket launch from our balcony, which we did twice. The night launch was pretty amazing. The front lobby also displays a sign informing guests as to when the next launch will be, which I found helpful.

Just a great stay from start to finish. Our room was good (a little dated but comfortable), the staff was just fabulous from check-in (Tia was just exceptional) to breakfast the next day and the proximity to the beach was fabulous. Only minor complaint was the valet was completely backed up due to holiday parties but it moved pretty fast.

We hosted our Brevard Home Cleaning annual event at Crowne Plaza Melbourne Oceanfront for 60 people, and it was absolutely amazing they truly exceeded my expectations and went way above and beyond in every way. A huge thank you to Miguel, Luis, Clara, Jordy, Denis, and the entire team for being so helpful, attentive, and kind throughout the whole event. Everyone made sure we had everything we needed, and the service was outstanding. From the chef to the bartender, everything turned out perfect. You can genuinely see the care and professionalism in every detail. We left extremely happy and grateful. Highly recommend!