Crowne Plaza Houston Galleria Area by IHG

We hosted a retreat for our leadership team here, and the experience was incredible! Cherish, the director of sales, was incredibly responsive and ensured that every aspect of our stay was on point. The food was great, the rooms were clean and comfortable, and the meeting rooms had everything we needed. Above all of that, however, was the service. Every person we encountered: from Cherish to the front desk agents to the chef and the team who served the food - they all exhibited amazing customer service. Overall, it was a great experience - highly recommend!

I was pleasantly surprised at the clean, modern vibe. The lobby is spacious and bright, with a modern vibe throughout the hotel. Rooms are fresh and clean, spacious and loaded with toiletries. We had a large room with a separate living room area snd its own television. The mattress was perfect. All staff dressed in black were courteous and eager to help.. A shout out to Veruska who was kind and helpful at breakfast. She made everyone's day just a little brighter. Hmmm

The hotel was very nice. The room was clean and well stocked. It is located by the highway so the noise level can be a tad high but is barely noticeable once inside the hotel. The restaurant and reception are is very stylish and modern. The front desk attendants where very polite and helpful with requests. All in all we had a lovely stay here.

Not a good place to stay at all. Located right next to the freeway, so there’s non-stop noise at all hours. Additionally, the food is bland. Breakfast is subpar (they don’t even have cheese available), dinner is also pretty bland and basic as well. There was also a bed bug (or multiple) in my bedroom. While they allowed me to switch rooms for the night, they charged me the full higher room rate that I switched into even though it was their fault for the bed bug. I got no free night, rebate or anything like that for the inconvenience. Another issue was the shower and room maintenance. I looked in the corner of my bed and saw some trash that was left by housekeeping. The shower handle was shaky and the water went down quite slowly. The maintenance is pretty bad overall. I won’t be staying he

Good hotel. Staff was friendly and helpful. Good amenities. Make sure you ask for a room on the back side of the hotel. Rooms on the front side have constant sound of cars zooming through the highway as hotel is right next to it. Overall, pleasant experience. Shout out to Mani at the reception for being receptive to some requests.