Crest Trail Lodge

We had a great experience staying here. The staff are extremely helpful and friendly, the rooms are large and very nicely laid out and comfortable. They have coffee, tea (much better selection than larger chains!), and popcorn in the lobby. The only downside in our experience is that the walls are thin and we could hear noise from the hallway throughout the night. Overall, a great value and would stay again!

An otherwise decent experience sullied by an extremely rude staff member at check in. The hotel had charged my card prior to arrival, which is normal and fine by me. But at check in, staff member “Ag” claimed that there was a state law that required my credit card to have printed numbers on it. I travel often, including in Washington state, and always using this credit card, and this is the first time I’m hearing of such a law. I’m happy for the property to point me to the law, but I suspect it just has antiquated processes. The staff member refused to view the credit card number available on my bank app, which would have matched what she saw in her records. Instead, she insisted that she would refund the card and would need a payment card with the number printed. Throughout this proces

It was comfortable albeit a bit dated - accommodation was spacious and clean. I would have graded this place higher but for the surly receptionist who was bordering on rudeness anytime we spoke to her. Even a simple question like ‘where’s there a good place to eat?’ was met with a reluctant response.

Positive: Location Negative: There was coffee from a previous guest still in the microwave so must been missed when it was cleaned

Everything went well with check in ( Jessica was great) rooms where clean but while is was returning my room keys and ask for a copy of my receipt for expenses proposes the lady at reception was RUD AND UNWELCOMING because I ask for a copy ?? Her response was we are not trying to scam you ? If you have those thoughts is because something happen in the past