Courtyard by Marriott Richmond Northwest/Short Pump

There are two things that hotels MUST get right: Internet & HVAC. This Courtyard at least got the first item checked w/out major issues. Additionally, the staff were SUPER nice and tried everything in their power to make my stay as pleasant as possible, so props to them! The in-room HVAC, on the other hand, reeks of franchisee penny pinching. You cannot turn the AC down below 68; you can't set it to just blow the fan w/out heat either. The water pressure is phenomenal - at the sink. Great for soaking your clothes unexpectedly. Unfortunately, that does not translate to the shower. All-in-all, not a >terrible< property, but not up to my standards for typical Marriott Courtyard properties.

WE spent the weekend at this Marriott product and were pleasantly surprised. Everything was great. From the checkin to the checkout, the staff was friendly accommodating and helpful. The room was welldesigned and comfortable from the bed to the couch and even the location of the TV - finally not the focus of my room but easily accessible by choice- loved that the bed did not face a wall. The eating area was immaculate and the staff open and inviting. They easily accommodated our dietary restrictions and were very kind. Our son lives near by and although this was the first time I have stayed here, I will always be staying here in the future because of the wonderful people and the bang for the buck. Kudos to all

It's cold and the room has heat. Thank you. Like the bathroom sink opener. Creative at best. All the look for features and amenities in a room is here. Hot water in seconds. Reasonable parking fee though who like additional fees? Clean and no odors. This Marriott reads like a corporate, so indeed impressed and will return when in the area. Has a party feel and noise doesn't bother me when so. Professional and astute representative aka Paula. Hats off. Having the ideal spokesperson at the front desk is critical. Management taking care of business and my stay was/is exceptional at this Marriott.

We stayed here several times in the past, and for this around had a nice stay. The room was comfortable and nicely furnished. It was a nice place to recharge and rejuvenate. There are restaurants and shops within a short drive of this hotel, and we ordered from the Bistro as well. The food actually pretty impressive and went beyond what we were expecting. Just so one knows, there is a $5 a night parking fee when you stay here.

We stay here every year for our Special Olympics State Championships and we're always managed very efficiently and treated with respect. Thank you for a restful stay and friendly faces.