Courtyard by Marriott Houston Downtown/Convention Center

Stayed one night although wished I could of / would of stayed longer. Great location. Took Metro Bus from airport direct to Convention Center drop-off point and short walk to hotel.| Beautiful looking building and in very nice area of downtown. I was checked in by Ashley, who put me in a very nice room. Quiet, which lead to good night sleep.| All the Courtyard associates I came in contact with were all very personable and friendly. Already mentioned Ashley, although did not catch her name, but young lady working breakfast counter was also extremely nice.| Thanks for a very enjoyable stay.

Positive: Location close to convention center and restaurants. Parking available nearby so you don't have to pay the ridiculous $60 price to park overnight. Negative: Some confusion on whether my reservation included breakfast or not. The front desk told me that I should go to the Residence Inn (attached) for breakfast but when I went there they said I had to eat at the Courtyard where there was no breakfast served.

Overall, great hotel. It was clean and my king suite was spacious. It's kind with 2 separate rooms. There was plenty of space and lots of counter space, drawers and cabinets. The location is interesting. It's a shared space/block with 2 other Marriott hotels, so the outside valet/checkin area can get crowded. Only valet is offered. Only issue I had was with my late check out. I got back to my room, and my key didn't work. Ughhh! Not that big of a deal except I had things in my hand and my room was on the 7th floor at the END of the hall. Also note, it is an older hotel so there were only 2 USB ports in the living area, so you HAVE to have a charger base to plug in anywhere else and there's no blow dryer in the room.

I would like to recognize Barbara Ruiz for the exceptional service she did provide for me during a very tough time and when we needed the most. Her expertise and knowledge is admirable. The time she spent to make sure I met my needs and her support meant a lot to us. She is a great asset for Marriott and me and our friends will continue to stay at this great hotel anywhere we go and specially in Huston , Tx . Sepi Hamadani

I dont usually review hotels as they are usually average and meet the expectations of the price point. However these ladies have been wonderful. I was already traveling before I came here so I didn't have a fan but they brought me a new clean box fan for my stay. I get rooms with two beds because I like to have lots of pillows and extra blankets. Instead of making both beds everyday, they added all the extra pillows, sheets, and blankets to the bed I was using. The lady at the bar took the time in her busy evening time to see my water bottle needed ice and brought me some and let me know when the best times were to buy and what to get for food and drink. These sound small but they make a HUGE difference when you feel seen and not just a guest number.