Country Inn & Suites by Radisson, Mesa, AZ

The room and bathroom were very clean Breakfast was good But we were there 3 nights. Everyday after we returned to our room the key did not work and we had to go back to the desk for new keys (all the way to the other end of the hotel and down 3 floors) And since we were there three nights we could have used more than one tiny bar of soap and one packet of makeup remover. We weee happy to reuse towels but no where to hang them to dry. We tried hanging them on the hooks behind the door but they did not get dry since they bunch up hanging there. We did not have enough towels for our 3 night stay.

Positive: We have stayed at this hotel numerous times with no complaints. I don't know why the change.Breakfast was great. The staff was great. Negative: This time the carpets in the hallways were very stained, the plug by the bed did not work, the sink in the bathroom did not drain well, and the toilet chain broke. Also the refrigerator was in dire need of defrosting.

My husband and I flew into Phoenix/Mesa late last night for business and stayed one night at the Country Inn & Suites. The hotel is ~ 5 miles from the airport and we were so thankful there was a shuttle! The driver was prompt and nice and didn't talk much (really nice at midnight! LOL) The Front Desk was pleasant and chatty and checked us right in (she was a bit too chatty for me, but it was late and I was tired). The room on the 3rd floor was nice enough, but the bed felt lumpy and the pillows were the smallest, little squares ever. The toilet had a lean to the left and there was a death step getting into and out of the shower (watch out!). Ww did have a handicap room (which is fine), but that step out is dangerous - the tub is much higher than the floor. The shower curtain is on its la

We checked in and received a text that we would not be getting any cleaning service for our stay. I called down for more towels and we never received them. I saw the laundry room and thought, oh my, this is awful. We had a very busy couple of days and were exhausted the night before we were to check out, we were woken up by two people banging on our door it looked as if the door was going to crash open. We called down to complain and the front desk informed us that they had someone from the second floor complaining of them banging on their door as well, she said she was going to look at the cameras I stayed on the line, she said she saw them. I then told her to call the cops, she informed me that there was one out front, I hung up and then it happened again. I called back and told her we w

Lots of restaurants around. It's back behind a bar and was a little sketch, but overall I felt safe. Rooms are dated but the bed was comfy the water was hot and the ac worked so all is well. It could use new carpet and furniture. Breakfast was plentiful and the staff was great, just needs an update. Freeway is also nearby but the ac noise seemed to cover it and I didn't mind that, but some would.