Comfort Suites Greensboro-High Point

My stay is for 18 day's while out here working. Checked in Monday night, no room service at all had trashed piling up. Mud on the floor from one of the rainy days. Fast forward to Sunday morning I finally had to tell the cleaning lady that my room needed cleaning, she told me go tell front desk so I did then when about my day. Come back a few hours later and still didn't get it done till I was already in the room. We'll from Sunday all the way to Thursday the second week had to do the same thing and tell front desk that the room needed attention. This is just pathetic. I shouldn't have to be asking to have my room cleaned. I know its a long stay I don't expect them to change the sheets every day but I do expect them to at least keep it clean like vacuum and take the trash out.

I was booked for a 2 night stay and had paid for hotel. Due to weather, I spoke to front desk and extended my stay an extra day. When I got home I saw that I had been billed for almost double what I had paid for the previous days. I called the front desk and spoke with on duty manager. She looked back over my billing and found that they had gone back to my first 2 days and changed the room rate. I was told that she would be refunding the overpayment amount back to my creditcard and she would send me a email; which didn't happen.

The hospitality my family receives starts with Pamela the manager down to the housekeeping, front desk and buffet attendant. We give you 5 stars and will continue choosing your hotel. The hotel is clean, comfortable and the location is perfect for our daily trips to High Point University. Keep up the amazing service and friendliness. We feel like family.

Avoid this hotel, the management is dishonest and facility is not up to basic standards. My check-in experience was super shady. Front desk clerk made a new reservation with different rates and terms, refused to provide printed copy stating only a manager could print one. ||No working elevators for third floor room, clerk suggested I keep my luggage in my car. Sink did not drain, clerk asked what I needed to wash. Furniture in room was peeling and dilapidated. I intended to stay 11 nights but checked-out after the first night. Management refused to refund the nights I did not stay because of the terms of the reservation their staff created without providing me a copy.

Let's start with the check in. It was awesome. The associate did everything to make sure we were accommodated. She was very pleasant. That evening the staff changed hands and the next associate was also helpful. The room was perfect for us. I felt safe and the area was quite. I hope to stay again. I give this Comfort Suite 5 stars.