Comfort Suites Columbus West- Hilliard

If I could 0 stars I would. Ontop of the rude service by the employee at the front desk....I booked this room thru their website (not 3rd party) booked 2 beds brought both kids and came early.... to swim.... the pool is permanently closed... website does not list that. Now im stuck in this room for hours with 2 kids. I could of kept 1 kid home and spent way less at another hotel. And cant even gwt breakfast as they have a late breakfast compared to normal hotels and we have to leave 30 minutes before it opens. Cant get a refund. Cant even get choice hotels to switch me hotels to one with a pool. Wasted time, wanted money and front desk people who need to learn customer service faces. Lose your rbf

Clean and friendly! I really enjoyed my stay. Bed was comfortable, breakfast was normal free buffet but the staff really made it memorable. The front desk person and the food attendant were so helpful and knowledgeable. I would definitely stay here again

Room was clean and comfortable for 3 people. After leaving the room we realized that we left a winter jacket and a couple of shirts in the closet. I was able to contact Crystal at the front desk and she is going to be mailing it to us. She was so kind and helpful. Very accommodating. We really appreciate her kindness.

The hotel is really clean and everything was in place. The breakfast hot eggs, sausage, different toast, cereal and oatmeal, yogurt and good ☕️ ^_^. It also, got a internal pool. The employees attitudes was very nice and polite.

I came to this hotel to spend New Year’s. I initially booked one night. On Thursday morning, I went downstairs to extend my stay. There was no one at the front desk, and I waited about 3–5 minutes before tapping the desk. A male employee then came out and responded with “what?” He appeared extremely slow, tired, and not fully attentive. I asked him to help me add more nights to my stay. He slowly sat down, mentioned his computer was slow, and eventually said he had added the extra nights. He never asked for my card or processed payment, which confused me, but I assumed everything was taken care of and left for the day. Later that same day, a manager and another employee knocked on my door very loudly and aggressively, demanding that we leave. She did not ask if we had extended or paid fo