Comfort Inn & Suites Houston I-10 West Energy Corridor

The lack of professionalism from Michelle at the front desk was unbelievable. I checked into the room and the lady that originally waited on me was very nice courteous and by the book. Later that evening I went to take my kids a bath and the water would not drain from the tub. I tried calling the front desk from the phone in the room but it did not work so called the front desk from my cell phone. Michelle picked up very rude and when I told her the issue I was having she screamed in the phone “what”. Again, I explained my problem and let her know that the issue was urgent and needed to be addressed immediately. She then tells me maintenance has left for the day and she would call me back. She never called back! I went down to the front desk and she once again had an attitude and told me i

The reason I chose this score is because when I checked in the room was not complete. I was missing comforter and missing towels. When I asked the attendant she had me go with her to another room to take one cause she didn’t have any clean ones. She said she didn’t know why the cleaning ladies didn’t do their job. In the morning for breakfast all they had was waffles and eggs. Most of the comfort hotels I’ve stayed at have eggs, bacon, sausage, potatoes. They have regular creamer. The attendant at the front was sitting in the lobby watching tv and talking to guest not really attending the area. I was disappointed with my stay on Friday!

This is the most beautiful Comfort Inn & Suites Hotel in the Houston, Texas area. The room is very beautiful and clean. I like the room design style. There was a large cockroach in the room. They did not provide that many food items for breakfast selection. The dining chairs are old and ugly. The front desk lady was very professional and friendly. The hotel is located right on Katy Freeway, surrounded by many restaurants and other business stores. I will definitely come back to this hotel because it is a convenient place and a quiet area.

Here are my 3 major reasons why I will not stay here again. 1. I was given a key, when I got to the room, there was a clear bag with some items in it, I thought maybe house keeping sat it there because she was two doors down. So I walk in the room and the door comes off the hinges. 2. The lady at the front desk gives me another key to another room, so my baby and I open the door and walk in and there’s someone’s clothes, food, smokes, shoes etc in the room . Wasn’t sure if someone was in the bathroom because I grabbed my baby and ran out. 3. This is the main reason I will NEVER RECOMMEND THIS HOTEL NOR STAY THERE EVER AGAIN. My daughter and I were laying in the bed watching tv and I could hear noise at the door this was around 10:30pm or 11pm at night. but I thought it was the tv or someon

Rooms were not ready for guests. Remodeling with no trim a dead roach under were trim should be. Shower door wouldn't stay shut water got all over floor. Food was disgusting. Holes in wall were plates should be. Front desknlady not super friendly. Wouldn't stay again. Needs so much more work.