Comfort Inn & Suites Hamilton Place

We stayed one night on the way to Savannah. Alicia was lovely and we were tired after 12 hrs on the road. We got a nice quiet room on the 4th floor, large and newly renovated. It was comfortable and loved the double granite sinks and the sitting area in our bedroom. I have read reviews when the renovations were happening, but now it looks great! The elevator noise does need a bit of love, and hopefully that will be checked out by the owner soon. A wonderful place at an amazing price. We checked in after 10 pm and it was a welcome surprise.

Family of seven, three rooms, two nights, $700. No mention of the entire hotel being under construction. Construction noise all night long, ice machine on floor three is the only one working lobby covered in plastic and total construction zone upon entering. This is where the “breakfast” is btw. Staff is outside smoking more than inside. Television in each room worked about 1/2 the time. Beds like trampolines. Zero money has been spent on this place keep it nice. Generally dirty and seriously lacking management.

We checked in using points as I am a Diamond member. As we were entering our room, we got a call that caused us to cancel our stay. This was probably a blessing as 1 of the beds wasn't made and there was a dirty sock behind the TV which was unplugged. We informed the front desk that we were not staying and she said only the manager could refund the points. I called Choice and they said only the mgr. could refund points. I called the mgr. when she was in and she elected not to allow a refund or usage of the points. I lost 2 nights worth of points

If I could choose No stars I WOULD! ⭐ 1-Star. I am extremely disappointed with my experience at Comfort Inn & Suites on Shallowford Village Rd in Chattanooga, TN. We checked in on January 10, 2026, without any issues using my ID and my fiancé’s credit card (She was present). Because everything went smoothly, we extended our stay and booked an additional night. The next day, the front desk suddenly informed us that a $100 deposit was required due to my in-state ID and because the card didn’t match the ID—despite the cardholder being there. This policy was never mentioned at check-in or when we extended the reservation, and it completely changed our ability to stay. When we attempted to resolve the issue and obtain a refund, a supervisor told us multiple times that our reservation had been c

We’ve stayed here before and it’s been great. This time it was off. When we asked about apparent damage on first floor and lobby, we were told they were in repair after recent flood. Understandable. We were on the 3rd floor which seemed in better condition, however there was no weather-stripping around our door, and direct tv was out. When we called the front desk about tv outage, we were told it’s been that way for weeks. We would have preferred to have been told about tv at check-in.